Supervisor- Ambulatory Care Call Center
About The Position
The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams. Supporting the Manager, Ambulatory Care Ops, this position will be responsible for time labor management, team performance, and issue resolution. This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.
Requirements
- High School Diploma or Equivalent
- 2 years experience in a supervisory/lead role
- 2 years experience in a healthcare-related setting
- General Experience with and knowledge of hospital scheduling and billing systems, preferably Epic
Nice To Haves
- Associate's Degree in related field
Responsibilities
- Supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams.
- Responsible for time labor management, team performance, and issue resolution.
- Collaborating with clinical teams (nurse navigation, phone triage nursing team, clinics/network sites) to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
