Call Center Supervisor

Marvin • Warroad, MN

6d • Onsite

About The Position

As a Call Center Supervisor, you'll have the opportunity to lead a team that makes a difference for customers every day. You'll champion exceptional service, develop and empower team members, and drive operational excellence in a fast-paced environment. From coaching and performance management to solving complex customer challenges and improving processes, you'll be at the center of creating outstanding experiences for both customers and employees. Highlights of your role Inspire, coach, and develop a high-performing team dedicated to delivering exceptional customer experiences. Lead day-to-day call center operations, ensuring service goals are met and customers receive timely, effective support. Serve as a trusted resource for resolving complex customer concerns and empowering your team to succeed. Partner with teams across the organization to enhance processes, improve efficiency, and elevate the customer journey. Champion a culture of continuous improvement, accountability, and service excellence.

Requirements

• Build strong, collaborative teams and bring out the best in others through coaching and leadership.
• Communicate with confidence and professionalism, whether supporting customers, guiding team members, or partnering across the business.
• Thrive in a fast-paced environment where balancing priorities and solving challenges are part of the day.
• Use data, insights, and critical thinking to drive performance and improve the customer experience.
• Embrace technology and leverage tools like Salesforce and Microsoft Office to stay organized and deliver results.
• Minimum 3 years in customer service/call center experience
• Familiarity with warranty processes
• At least 1 year in a supervisory or team lead role

Responsibilities

• Inspire, coach, and develop a high-performing team dedicated to delivering exceptional customer experiences.
• Lead day-to-day call center operations, ensuring service goals are met and customers receive timely, effective support.
• Serve as a trusted resource for resolving complex customer concerns and empowering your team to succeed.
• Partner with teams across the organization to enhance processes, improve efficiency, and elevate the customer journey.
• Champion a culture of continuous improvement, accountability, and service excellence.

Benefits

• health insurance
• paid holidays
• paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed