Supervisor- Ambulatory Business Operations

Henry Ford Health • Detroit, MI

8h • Onsite

About The Position

Responsible for the supervision of the Ambulatory Business Operations offices and ensures optimal functioning in the areas of customer service excellence and operational quality and efficiency. Areas of focus and responsibility include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data-driven management, and computer and telephone systems. Schedules employees and ensures appropriate staff coverage for clinic volume. May have oversight of multiple locations. Assists Manager with the implementation of organizational initiatives.

Requirements

• Associate's degree in a related field or completion of sixty (60) college credits, OR Six (6) years of front desk registration leadership experience
• Proficient in all aspects of World Class Service Excellence: AIDET, Service Recovery (HEART), Chief First Impression Officer
• Proficient in Epic EHR or equivalent electronic health record (EHR) systems
• Proficient in Microsoft Office Applications
• Demonstrated ability to work with detailed information

Responsibilities

• Supervision of Ambulatory Business Operations offices
• Ensuring optimal functioning in customer service excellence, operational quality, and efficiency
• Managing service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, and daily cash management
• Overseeing data-driven management, and computer and telephone systems
• Scheduling employees and ensuring appropriate staff coverage for clinic volume
• Potentially overseeing multiple locations
• Assisting Manager with the implementation of organizational initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree