Business Operations Supervisor

Howard Brown Health•Chicago, IL

5h•$59,200 - $70,000•Onsite

About The Position

Reporting to a departmental managing leader and serving as a key member of the site/departmental operations leadership team, the Supervisor, Business Operations, organizes and oversees support staff in the delivery of patient care services, with a primary focus on front-end patient services operations. Blending patient-centered customer service leadership with data-driven operational management, the Supervisor, Business Operations, oversees the daily work activities of Patient Services Representatives (PSRs), oversees scheduling fidelity, supports revenue cycle optimization, and ensures seamless front-office clinic flow. Leverages industry knowledge and best practices to promote the mission and vision of Howard Brown Health as well as supports culture enhancement and management efforts.

Requirements

High School Diploma or GED equivalent required.
Minimum of five (5) years of professional medical practice experience required.
Comprehensive knowledge and expertise in managing front-end patient accounts receivable functions, including insurance verification, eligibility confirmation, accurate patient registration, and upfront collections
Demonstrate strong workforce management and financial stewardship by effectively developing, monitoring, and adjusting staff schedules to remain within established monthly labor hour budgets
Exceptional interpersonal skills with a proven ability to work and communicate effectively with diverse patient populations and multi-disciplinary co-workers
Functional and proficient knowledge and practice of various models of integrated care
Ability to handle and maintain highly confidential information with professional maturity
Demonstrated skill at analytical and critical thinking
Ability to make timely, independent decisions demonstrating responsible judgement
Ability to prepare clear, concise, and effective reports, letters, and other documents
Effective communication skills including written, verbal and listening
Ability to demonstrate an understanding and acceptance of equity, inclusion and diversity concepts, and that they are broader than just race, ethnicity, and gender
Ability to work affirmatively with gay, lesbian, bisexual, transgender, queer (LGBTQ) and HIV positive patients

Nice To Haves

Bachelor’s degree from an accredited institution of higher learning in Health Services Administration, Business Administration, Business Management or related discipline preferred.
Minimum two (2) years of team lead and/or program lead experience preferred.

Responsibilities

In collaboration with the managing leader, establishes and maintains effective staffing models and coverage strategies to ensure optimal service levels and operational efficiency.
In collaboration with the managing leader, sets, monitors, and enforces performance expectations to drive accountability for service excellence, productivity, and patient experience.
Oversees all patient access operations, including scheduling, registration, and front-desk functions, ensuring seamless patient flow and service delivery.
Drives workflow optimization and operational improvements to enhance efficiency, reduce bottlenecks, and improve the overall patient experience.
Partners with clinical and site leadership to align staffing, scheduling, and patient flow strategies across departments.
Oversees daily front-desk operations and patient services representatives' adherence to onboarding timelines, training requirements, and performance standards; escalate and document performance concerns for corrective action.
In collaboration with the managing leader, establishes, tracks, and acts on key performance indicators (KPIs) such as no-show rates, schedule utilization, patient wait times, and front-end collections.
Oversees front-end revenue cycle processes, ensuring accuracy in registration, insurance verification, and resolution of complex billing and scheduling issues.
Ensures compliance with organizational policies and regulatory requirements, including HIPAA standards, while maintaining audit readiness.
Serves as a key member of the site leadership team, collaborating cross-functionally to drive operational performance, patient access improvements, and strategic initiatives.
Performs other duties as assigned and/or required.

Benefits

Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
BCBS HMO, PPO, and PPO Select Plans
BCBS Dental
BCBS Vision
3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
10 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets
401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses