Supervisor - Airport Parking

Propark Mobility•Nashville, TN

7d•$17 - $18•Onsite

About The Position

The Supervisor - Airport Parking role is a full-time position responsible for developing and training shuttle drivers and valets, managing work schedules, handling customer complaints, overseeing the customer service program, developing budgets, monitoring financials, reviewing audits, and ensuring compliance with company and client policies. This role requires strong leadership, customer service, and operational management skills.

Requirements

At least 18 years old.
Valid driver's license and have been driving for at least 2 years.
Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
Motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry.
Roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
Trustworthy, loyal and dependable.
Self-sufficient, resourceful, collaborative and decisive.
See a challenge as an opportunity and are looking for a position with a chance for growth.
Flexible schedule meaning that the position may require working weekends and holidays.
Very strong conversational communication skills.
Exceptional way with people.
Can drive a manual (standard, stick-shift) transmission.

Nice To Haves

Valet parking: 1 year+
Customer service: 1 year+

Responsibilities

Develop and train shuttle drivers and valets to ensure job expectations are met.
Review and approve work schedules to ensure adequate coverage while minimizing expenses.
Develop and maintain excellent client relations and attend client meetings.
Handle customer complaints and day-to-day operational issues.
Manage employee work hour reports and submit payroll.
Oversee the customer service program to ensure customer satisfaction.
Develop budgets and monitor financials to meet business goals.
Review and evaluate audits to ensure integrity of revenue control.
Ensure compliance with company and client policies and procedures.
Complete required reports.

Benefits

We promote from within - park your career here!
Free Parking!
Flexible scheduling
Paid Holidays
Wellness
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
3 free counseling sessions for all employees and each household family member.
Paid vacation (FT Employees)
An extra day-off on your birthday (FT Employees)
Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
Seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
Wellness is provided according to city or state mandates