Supervisor, Adult Day Services

Easterseals Southern California•Norwalk, CA

3d•Onsite

About The Position

Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities. This position monitors the day-to-day operation of assigned services. It supervises, evaluates, and trains associates within scope of authority. The role assists with planning of all aspects of service to achieve desired outcomes and assures services comply with person-centered service design and with all applicable internal and external oversight. The Supervisor works collaboratively with Program Directors and all service line associates to ensure delivery of high-quality person-centered services that empower people, meet their personal needs, and support them to direct their own days and lives.

Requirements

Possess and maintain valid CPR and First Aid Certifications.
Possess and maintain non-violent crisis management/intervention certifications (such as CPI, QBS, etc.).
4 years of work experience in related field is preferred, including some supervisory experience.
Or the combination of experience, education, and training to perform the job successfully.
Ability to communicate effectively, through oral and written skills, with all levels of personnel and the general public.
Able to foster teamwork, effective monitoring, motivating, training, and mentoring of staff.
Knowledge of person-centered programming approach providing services to create purposeful and meaningful activities.
Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately.
Ability to develop associates and provide approved upon effective progressive discipline when necessary.
Ability to interpret and carry out written and/or oral instructions.
Ability to properly interpret and implement policies, procedures, and regulations.
Ability to demonstrate active listening, patience, and empathy in communicating with individuals that use the service, their families and/or caregivers.
Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint) and the electronic health records system.
Ability to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills.
Ability to resolve conflicts and remain calm and collective in stressful environment.
Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork.
Ability to lift up to 50 pounds repetitively.
Ability to walk, stoop, stand, and kneel for extended periods of time.
Ability to push wheelchairs on a variety of terrain.
Must be able to tolerate an outdoor work environment inclusive of a variety of weather conditions.
Ability to travel locally with individuals who use the service to participate in activities related to the service.
Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
Ability to pass post-offer medical examination and test for tuberculosis.
Ability to travel throughout Southern California to multiple ESSC locations with own reliable transportation.
Provide proof of valid California driver’s license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards.
May be required to transport individuals using the service.
Must pass all drug testing required by ESSC.

Nice To Haves

Bachelor’s degree in human services or related field preferred.

Responsibilities

Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, and effective service delivery; facilitates or conducts associated meetings.
Oversees and coordinates data collection, organization, and storage of documentation related to individuals who use the services; including handling of electronic health records where required.
Promotes, models, and ensures adherence with person-centered standards and service culture by ensuring person-centered planning, and inclusion of opportunities and variety of experiences reflective of the interests and preferences of individuals who use the service.
Understands and reinforces all concepts of the ESSC PCCP manual.
Ensures compliance of, and exhibits, a thorough understanding and functional knowledge of all quality assurance and safety standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, service design, accreditations and other regulatory requirements.
Provides input to the development and improvement of policies and procedures.
Evaluates training needs and conducts thorough observations of all associates within the service; based on identified needs, provides feedback in a manner that is effective, constructive, and conducive to the associates growth and success.
Ensures the proper completion of all required personnel documentation.
Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success.
Substitutes for direct service associates as needed.
Performs other duties as assigned.