Supervisor - Admissions Acute

RiverWoods Behavioral Health•Riverdale, GA

About The Position

This position supervises the daily operations of patient intake and/or admissions. This may include managing calls and referrals, scheduling assessments and admissions, verifying benefits, and prioritizing the completion of all pre-certifications. The role is responsible for ensuring patient safety and departmental efficiency for the assigned shift.

Requirements

In some states, if a registered nurse, an associate's or bachelor's degree in nursing is required.

Nice To Haves

Bachelor’s degree in a social service field.
Master’s degree in a social services field or RN.
One or more years’ experience in a healthcare admissions role.
One or more years’ supervisory/lead experience in a healthcare admissions setting.
CPR and de-escalation/restraint certification (training available upon hire and offered by facility).
First aid may be preferred based on state or facility.

Responsibilities

Plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department for the assigned shift.
Prioritize potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately.
Demonstrate knowledge of milieu management.
Demonstrate knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
Coordinate with the business office to ensure timely and accurate financial counseling of patients when appropriate.
Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
Ensure that EMTALA logs, if applicable, are completed for each patient seen by admissions.
Participate in staff training by serving as a preceptor for new admission team employees.
Report shift challenges promptly to AOC, or Admissions Director.
Demonstrate a positive, empathetic, and professional attitude toward customers always.
Acknowledge and work to resolve complaints when patient needs are not met.
Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.