Admissions Assistant Acute

Acadiana Treatment Center•Symmes Township, OH

7h•Onsite

About The Position

The Admissions Assistant Acute is responsible for welcoming and assisting new patients and their companions, ensuring a safe and friendly environment. This role involves a variety of clerical duties including managing paperwork, data entry, communicating with insurance companies, and handling phone calls. Key aspects include completing patient admission paperwork, explaining forms, notifying clinical leads of arrivals, and escorting patients. The assistant ensures an efficient and accurate admission process, distributes paperwork, processes patient information, schedules appointments, and maintains documentation. A positive, empathetic, and professional attitude is crucial, as is promptly addressing patient complaints with a focus on safety. The role also involves creating a supportive environment, conducting safety checks, providing supervision, accurately documenting clinical information, assisting in maintaining a clean environment, interacting with patients, observing behaviors, reporting observations, taking vital signs, engaging patients in activities, assisting with contraband searches, inventorying belongings, completing required documentation, assisting with incident follow-up, and providing or coordinating patient transportation. The ideal candidate possesses excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment, dedicated to providing exceptional service and ensuring a positive patient experience.

Requirements

Excellent organizational skills
Attention to detail
Ability to work effectively in a fast-paced environment
Dedicated to providing exceptional service
Ensuring patient safety
Contributing to a positive patient experience
CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility)
First aid certification may be required based on state or facility requirements

Nice To Haves

Bachelor's degree
Background in the social services field considered a plus
One or more years of experience in healthcare, demonstrating familiarity with healthcare processes and procedures

Responsibilities

Welcome and assist new patients and individuals accompanying patients, ensuring a safe and friendly environment.
Perform various clerical duties such as managing paperwork, data entry, communicating with insurance companies, and handling phone calls.
Complete necessary paperwork for patient admission, explaining forms to patients, notifying clinical lead of arrivals, and escorting patients to the appropriate location.
Ensure efficient and accurate completion of admission process, distributing paperwork to notify staff of patient arrivals or transfers.
Receive and process patient information, schedule appointments, and maintain proper documentation.
Maintain a positive, empathetic, and professional attitude towards patients and their families.
Address and resolve patient complaints promptly, with a focus on patient safety.
Prioritize patient safety and provide excellent customer service.
Create a supportive and structured environment to ensure patient well-being.
Conduct safety checks and provide supervision as required.
Document clinical information accurately in medical records and registration systems.
Assist in maintaining a safe, clean, and comfortable environment for patients, families, and staff.
Regularly interact with patients, observe behaviors, and report significant observations to admissions staff.
Take and document vital signs, height, and weight of patients.
Engage patients in activities and interactions that support treatment goals.
Assist with contraband searches and inventory belongings when necessary.
Complete and maintain required documentation.
Assist with incident follow-up and paperwork within the facility.
Provide transportation for patients or coordinate with appropriate staff members.
Recognize and prioritize patient safety above all else.