Supervisor, Administrative Support

Allied Benefit Systems•Chicago, IL

1d•$60,000 - $65,000•Remote

About The Position

The Supervisor, Administrative Support is responsible for overseeing the daily operation of the Administrative Support Team. This role will maintain all department workflow documentation and drive performance by suggesting effective improvements to current workflows. The Supervisor, Administrative Support will monitor the accuracy and productivity of Digital Review Specialists, ensuring performance standards are achieved. Assess team performance, develop staff by implementing goals and objectives. The Supervisor, Administrative Support will act as the point of contact for vendors.

Requirements

High school diploma or equivalent required.
At least 3 years of supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required
Intermediate level work experience with Microsoft Office, Word, Excel, and PowerPoint software applications required
Excellent written and verbal communication skills required
The ability to multitask and successfully operate in a fast-paced, team environment is required

Nice To Haves

College Degree preferred.

Responsibilities

Oversees daily work activities of the Administrative Support Team
Oversee daily administrative support activities including claims intake, documentation, data entry, and correspondence handling
Ensure accuracy, completeness, and timeliness of administrative tasks supporting claims processing
Monitor workflow queues and adjust priorities to meet departmental deadlines and service standards
Identify and resolve operational issues that impact efficiency or quality
Ensures systems and procedures are documented; training material developed, and reports generated to meet business needs
Responsible for workflow reporting for turnaround and auditing purposes
Responsible for scheduling, managing workflows and priorities, and communicating with management as needed to ensure effective teamwork
Assists manager with development and execution of individual and team goals.
Leads ad hoc projects
Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed
Actively engage, coach, counsel and provide timely, and constructive performance feedback
Other duties as assigned