Supervisor, Accounts Receivable- Remote

Med Metrix•Parsippany-Troy Hills, NJ

4d•Remote

About The Position

The Supervisor, Accounts Receivable Services is responsible for monitoring and overseeing the daily activities of their AR team including inventory management and staff training. This role involves monitoring and coordinating follow-up activities to ensure work assignments are equitable, accounts receive timely follow-up, and collection goals are met. The supervisor will also perform weekly QA reviews, review staff productivity reports, and provide updates to the AR Analyst. Additionally, they will assist with external and internal client inquiries, prepare reports, maintain knowledge of healthcare regulations, identify and resolve issues with management, and provide training, monitoring, feedback, and disciplinary action as needed. Maintaining a professional attitude, confidentiality, and monitoring attendance and PTO usage are also key responsibilities. The role includes ensuring remote client access is disabled for terminated or transferred employees and strictly adhering to Information Security and HIPAA policies, including enforcing these policies for direct reports and limiting PHI viewing to the absolute minimum necessary.

Requirements

5+ years experience in a physician business office setting or similar setting
3+ years experience in a healthcare billing management role
Ability to work well individually and in a team environment
Must be reliable, responsible, goal oriented and flexible
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

Responsibilities

Monitors and coordinates follow up activities to ensure work assignments are equitable, and accounts receive timely follow up and collection goals are met
Perform weekly QA review of their team’s work
Weekly review of staff productivity reports
Provide weekly staff productivity updates to the AR Analyst
Provide assistance/resolution to external and internal client inquiries
Prepares and maintains reports or logs as required
Maintain a current working knowledge of all healthcare related issues and regulations
Identifies issues and works with the manager and director to get them resolved
Provide training, monitoring and feedback as well as disciplinary action as necessary
Maintain a professional attitude
Maintain confidentiality at all times
Monitor their teams attendance and PTO usage
Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team