Supervisor, Accounts Receivable Services- Remote

Med-Metrix•Parsippany-Troy Hills, NJ

5d•Remote

About The Position

The Supervisor, Accounts Receivable Services is responsible for monitoring and overseeing the daily activities of their AR team including inventory management and staff training. This role involves coordinating follow-up activities to ensure equitable work assignments, timely account follow-up, and achievement of collection goals. The supervisor will also perform weekly quality assurance reviews, analyze staff productivity, and provide updates to the AR Analyst. Additionally, they will assist with client inquiries, prepare reports, and maintain current knowledge of healthcare regulations and issues. This position requires identifying and resolving issues in collaboration with management, providing training and feedback, and maintaining a professional and confidential demeanor. The supervisor is also responsible for monitoring team attendance and PTO usage, and performing other duties as assigned. A key responsibility includes ensuring timely disabling of remote client access for terminated or transferred employees and reporting any security or HIPAA violations to the appropriate officers. The role demands strict adherence to and enforcement of Information Security and HIPAA policies, including the protection and limited disclosure of patients’ protected health information (PHI).

Requirements

3+ years experience in a hospital business office setting or similar setting
Experience in Hospital/Facility billing and Home Infusion billing
Ability to work well individually and in a team environment
Must be reliable, responsible, goal oriented and flexible
Excellent interpersonal, communication and organizational skills
Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required

Responsibilities

Monitors and coordinates follow up activities to ensure work assignments are equitable, and accounts receive timely follow up and collection goals are met
Perform weekly QA review of their team’s work
Weekly review of staff productivity reports
Provide weekly staff productivity updates to the AR Analyst
Provide assistance/resolution to external and internal client inquiries
Prepares and maintains reports or logs as required
Maintain a current working knowledge of all healthcare related issues and regulations
Identifies issues and works with the manager and director to get them resolved
Provide training, monitoring and feedback as well as disciplinary action as necessary
Maintain a professional attitude
Maintain confidentiality at all times
Monitors their teams attendance and PTO usage
Other duties as assigned by their management team
Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion
Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team