Supervisor, Access Services – UAMS Health Benton/Bryant

University of Arkansas•Benton, AR

2d•Onsite

About The Position

The Access Services Supervisor will oversee daily operations of access services, including front-line customer support, scheduling, registration, admissions, and staff coordination at the UAMS Health Benton/Bryant location. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

Requirements

High School Diploma plus 7 years of registration and/or billing experience including three (3) years of experience in a healthcare environment.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Bachelor's degree in business, healthcare, or related field
Leadership or supervisory experience
CHAA Certification

Responsibilities

Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards
Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service
Seeks continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload
Documents personnel issues and promotes a balanced a conducive work environment
Ensures all department, CABC, ICE, and UAMS policies are followed
Establishes and maintains performance standards for productivity, quality, and compliance
Implements process improvement and reports results
Ensures staff is educated and conducts themselves in the performance of all duties
Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards
Maintains current knowledge of the profession and all state and federal regulatory mandates.
Maintains required job skills competencies and completes skills assessments annually
Completes and maintains documentation of continuing education hours annually
Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.
Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures
Schedules, reschedules, coordinates, and cancels appointments using the hospital systems
Works closely with management to develop, implement, and maintain formalized training plans
Responsible for annual training facilitation staff development and providing employee coaching.
Responsible for employee evaluations.
Works with CABC Support for timekeeping and other HR items.
Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
Perform other duties as needed.