Access Coordinator III - UAMS Health Benton/Bryant

University of Arkansas•Benton, AR

2d•Onsite

About The Position

The Access Coordinator III acts as a patient resource for all scheduling and billing questions and facilitates comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination, and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.

Requirements

High School Diploma/GED
Must be able to perform all duties of the Access Coordinator I and II level
Basic proficiency with computers and data entry (MS Office preferred)
Three (3) year of experience in registration, billing, or scheduling in a health-care environment
Knowledge in basic medical terminology required
General knowledge of office machines including printers and scanners
Good communication skills
Telephone etiquette skills
Excellent customer service skills
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Certified Health-care Access Associate (CHAA) Certification
Experience with external radiology testing
Knowledge with CPT codes and/or medical terminology

Responsibilities

Schedules, reschedules, coordinates, and/or cancels appointments
Create new patient charts
Accesses EMR referrals and orders as appropriate.
Conducts insurance verification and benefits explanation by running eligibility on patients
Request outside records
Conduct pre-registration as needed
Work assigned work queues for scheduling, registration, and billing
Inputs and/or updates accurate patient information
Attends staff meetings and participates in the orientation and/or training of new staff
Communicates accurate and complete information
Must maintain strict confidentiality
Demonstrates positive working relationships
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
Demonstrates effective service recovery skills
Performs other duties as assigned.