Supervising Eligibility Technician

Rhode Island Department of Environmental Management • Pawtucket, RI

2d • Onsite

About The Position

This position involves planning, assigning, supervising, and reviewing the work of a staff engaged in performing initial and continuing eligibility determinations for individuals applying for or receiving assistance payments. The role also includes performing complex eligibility evaluations and related duties. The Supervising Eligibility Technician works under general direction with significant latitude for initiative and independent judgment, with work reviewed upon completion for adherence to standards, rules, and policy. The position exercises supervision over technical and clerical staff.

Requirements

• Thorough knowledge of federal and state law and regulations concerning initial and continuing eligibility requirements for assistance payments.
• Thorough knowledge of departmental policy concerning the conducting of interviews.
• Ability to conduct complete and thorough information-gathering interviews.
• Working knowledge of assistance programs.
• Ability to provide information and deal with applicants/recipients and the public in a tactful and courteous manner.
• Ability to supervise a staff of technical and clerical workers.
• Ability to follow written instructions and to complete eligibility-related forms and applications.
• Ability to prepare and submit special and recurring reports including statistical breakdowns.
• Ability to recognize specific information from a mass of data.
• Successful completion of at least two years of academic study in an accredited institution of higher learning.
• Full-time employment in a responsible position which required the making of evaluations and important decisions based on a review of information gained through interviews, applications, or completed records, or any combination of education and experience that is substantially equivalent to the above.
• Undergo a national fingerprint background screening in accordance with IRS Publication 1075.
• Employment eligibility validation through E-Verify.

Responsibilities

• Plan, assign, supervise, and review the work of a staff engaged in performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments.
• Assist applicants/recipients in filling out applications/providing supporting evidence.
• Refer applicants/recipients to service personnel when a need for service-oriented functions is indicated.
• Provide information to applicants/recipients and the public regarding eligibility requirements for various assistance programs.
• Conduct in-person interviews, both in-office and in the field.
• Perform complex eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments where multiple program areas are involved.
• Collect data and prepare recurring and special reports, including simple statistical breakdowns.
• Perform other related duties as required.

Benefits

• Information regarding benefits available to State of Rhode Island employees can be found on the Office of Employee Benefits' website.
• Direct deposit for all employees is required for new hires after September 30, 2014.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree