Supervised Visitation & Family Support Supervisor

Maple City Health Care Center, Inc • Elkhart, IN

16h • $20 - $25 • Hybrid

About The Position

CAPS and Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all. The Supervised Visitation & Family Support Supervisor is a member of the leadership team. The Supervised Visitation and Family Support Supervisor ensures the safety and well-being of children by supervising staff, observing and documenting activities and behaviors during visitations, and providing guidance and oversight to staff in completing their assigned duties.

Requirements

• Desire to provide a safe and non-judgmental environment for children and families to build bonds.
• Highly principled, organized, timely, detail-oriented and reliable.
• Proficient with electronic forms and ability to learn new programs quickly.
• Proficiency in speaking, reading, and writing English is required.
• Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being a respectful problem-solver and a collaborative, continuous learning team member.
• Master’s degree within Social Work, Sociology, Psychology, or a similar HR field. (MSW preferred)
• Must be 21 years of age or older and have at least 2 years of correlating experience.
• Ability to sit at desk frequently
• Ability to use hands and fingers and to reach for and handle objects to perform tasks frequently
• Ability to write ideas/information in a logical flow frequently
• Ability to read and respond due to nature of the work on a frequent basis
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently
• Ability to listen to customers, problem-solve, and respond frequently
• Ability to sit, stand, walk, bend, reach, stoop, kneel, squat, twist, push, pull, and carry items frequently
• Lifting up to 15 lbs. sporadically
• We are required by federal law to verify identity and eligibility to work in U.S.

Nice To Haves

• Possessing Spanish language proficiency would be a plus.

Responsibilities

• Directly supervise a team of supervised visitation and parenting education staff.
• Provide oversight, support, and clear communication to staff; escalate concerns or incidents to the Director as appropriate.
• Serve as the main on-site point of contact for client questions or needs, elevating matters to the Director when necessary.
• Continually provide excellent customer service to all clients, staff, Court, DCS, and community partners.
• Provide orientation for client families.
• Provide and participate in regular supervision, meetings, and training as scheduled.
• Maintain a high level of confidentiality concerning families.
• Observe and document interactions, behaviors, and visit details without interpretation and in compliance with program policies and procedures.
• Guide, intervene, and/or attempt to redirect client and child behaviors when appropriate.
• Assist with initial orientation and ongoing training for SVFS staff members.
• Enter and track information accurately and timely in program databases.
• Review referrals when received and submit reports in an accurate and timely manner.
• Assist in coordinating client and staff schedules, assigning visitation rooms, and setting up virtual and on-site visits.
• Prepare monthly invoices and reports.
• Other duties that support our shared work, as assigned.

Benefits

• Retirement plan
• health insurance
• childcare reimbursement
• student loan reimbursement
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager