Sup, Environmental Services
About The Position
The Supervisor of Environmental Services oversees housekeeping, food and nutrition, hospital stores, transportation, and linen services in patient care areas. The role directs and schedules staff work, ensures established quality and quantity standards, handles staffing and performance matters, and resolves patient complaints and service-related problems. It also identifies improvement opportunities and coordinates appropriate resolutions. The supervisor trains employees on procedures, equipment, materials, safety, and University policies; forecasts and orders supplies; participates in quality-control and assurance activities; and conducts staff meetings and training. The position helps ensure cleaning expectations are met and may assist with budget development while overseeing the operating budget. This is a full-time, 40-hour-per-week role on the University of Rochester night shift, with rotating weekends and holidays.
Requirements
- High school diploma or equivalent and two years of supervisory experience, or an equivalent combination of education and experience.
Responsibilities
- Direct the Environmental Services team, schedule work, and ensure established quality and quantity standards are met.
- Interview, hire, evaluate, and discipline staff; verify hours worked and time cards.
- Identify areas for improvement and work with others to achieve appropriate resolutions.
- Train employees on work procedures, new equipment and materials, safety, and University policies; schedule in-service training.
- Forecast and order supplies for patient care, central department, and linen operations, ensuring timely availability while controlling waste and misuse.
- Participate in collecting quality-control and quality-assurance data to meet regulatory and departmental standards.
- Conduct routine operational meetings and in-service training programs for staff and other department personnel.
- Conduct monthly classes for the Unit Support Assistant Program.
- Resolve patient complaints and service-related problems in assigned patient care areas.
- Ensure departmental cleaning expectations are achieved in assigned areas.
- May assist in developing the departmental budget and oversee the operating budget.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
