SUMMIT AMBASSADOR

Boyne Resorts • Snoqualmie Pass, WA

4d • Onsite

About The Position

The Summit at Snoqualmie is the Pacific Northwest's premier multi mountain ski resort, located 47 miles east of Seattle at Snoqualmie Pass. The property spans five base areas and 20 chairlifts across Summit West, Summit Central, Summit East, and Alpental within the Mt. Baker-Snoqualmie National Forest. A four-season operating model includes a mountain bike park and one of the most accessible ski destinations in North America. The Summit at Snoqualmie is proud to be part of the Boyne Resorts family of resorts. Boyne Resorts is the largest family owned, independent mountain resort company in North America, guided by five core values: Serve First, Developing Great People, Attitude is Everything, Long Term Thinking, and Excellence in Execution.

Requirements

• Must be available to work weekends, evenings and holidays
• Effective conflict resolution and de-escalation skills
• Ability to effectively provide information about all base areas and resorts products (tickets, passes, rentals, tubing, lessons, parking, etc.)
• Must be able to work in a fast-paced and sometimes stressful environment
• Ability to work both independently and as part of a team
• Self-motivated, resourceful, and able to take initiative to solve problems
• Demonstrates strong verbal communication and interpersonal skills
• High school diploma or general education degree (GED) is required
• Prior customer service experience, either in person or on the phone, is required
• Strong communication skills and a can do, solution orientated mentality
• Comfortable using technology, such as computers, mobile apps, and web based forms

Nice To Haves

• Fluent in any language other than English is a plus

Responsibilities

• Note guest interactions, provide daily feedback, and suggest areas for improvement
• Report on safety or risk issues via established reporting channels
• Report base area BSA cleanliness and upkeep issues via established reporting channels
• Monitor base areas according to cleanliness and upkeep goals derived from BSA standards
• Monitor, promote and reinforce safety standards as outlined by company best practices
• Help manage the flow of visitor traffic throughout base areas during busy times
• Demonstrate flexibility by working at different base areas and locations
• Provide excellent guest service and uphold brand standards with all guest interactions
• Greet and actively support guests by answering questions, troubleshooting issues, and guiding them to the correct resources and areas
• Solve guest issues in a timely and positive manner to ensure guest satisfaction and repeat visitation
• Work closely, and collaborate with, the rest of the Guest Services team to facilitate and improve guest communications and experiences
• Offer technical support to guests navigating pick up boxes (PUBs) or online apps and resources (Boyne specific apps and websites)
• Perform other duties as needed to assist in creating excellent guest experiences

Benefits

• All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
• All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED