Summer Associate Internship (Operations Analyst)
About The Position
Digital Payments is a division of the Savings & Membership Department focused on providing personalized, scalable, and secure Money Movement experiences. The objective is to create integrated payment experiences, improving the speed and transparency of members' money movement. This involves working horizontally across the organization and forming strategic partnerships to ensure Navy Federal remains top-of-wallet and top-of-mind for members' payment needs. Currently, Digital Payments offers money movement via ACH, wires, Western Unions, and cashier’s checks. Strategically, the division is moving towards enhanced faster payments, implementing real-time payment capabilities via the RTP network and FedNow, and will also support Zelle, Web Bill Pay, and internal transfer operations. This role will be part of the Digital Payments Operations group, with strong connections to the Product Strategy and Business Operations Analysis teams. Responsibilities will include analyzing historical data, implementation schedules, and industry benchmarks to identify and recommend optimal operational support structures. The Summer Associate will work closely with operational areas and product strategy to understand current and future processes and support needs for a streamlined operational structure. Areas of focus may include evaluating the faster payments landscape, optimizing workforce forecasts, and integrating support capabilities such as reporting, quality assurance, audits, and risk management. The ideal candidate will be analytically strong, able to bridge strategy and operations, and connect data details to broader business trends to provide data-driven recommendations. The Summer Associate Program is a 12-week internship from May to August 2027. Applicants must be pursuing a degree from an accredited college or university with an anticipated graduation date of December 2027 or later.
Requirements
- Currently pursuing a bachelor’s degree in a related field
- Experience with operational research, analysis, organizational design, and process improvement
- Experience using data and analytic tools such as Excel, PowerBI, SQL, SPSS Modeler, R, or Tableau
- Good communication and presentation skills
- Comfort with organizational design, data gathering and analysis, and telling stories
- Ability to work independently and think outside of the box
- Strong strategic, operational, and analytical thinking skills
Nice To Haves
- Basic knowledge of financial services/payments is a plus
Responsibilities
- Assess the Digital Payments Operations current organization structure against future core strategies, and capabilities roadmap and identify trends and emerging requirements that will require operational support.
- Analyze current production data and industry best practices to understand, predict, and identify opportunities to influence production optimization, fraud/scam identification and minimization, training, upskilling/reskilling personnel, and impact on support operations (e.g., risk, reporting, audits).
- Understand the Navy Federal business unit dependencies across and how the Digital Payments core strategies and future operational design are affected.
- Develop recommendations for team formations, shift patterns, lines of reporting, reporting, and communication strategies that align with strategic initiatives and future capability implementation.
- Develop and present proposals on findings from data analysis and research to management up to and including senior executives.
- Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team.
- Perform other similar duties as assigned
Benefits
- highly competitive pay
- generous benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Intern
