2027 Summer Analyst, Customer Experience (Related Ross)
About The Position
The Summer Customer Experience Analyst will be responsible for assisting the CX team to evaluate the current experience our visitors receive across our retail and office spaces and identify enhancements as well as opportunities for growth. Comparing current practices against other top hospitality operators and researching ways AI and advanced technologies can better streamline processes will also be asked of this position. CX supports Retail, Office, and Residential departments, as well as the Related Life Program, Marketing activations and programming, and a number of other functions. This position will be expected to support events and other projects as needed, with a customer-centric mindset.
Requirements
- Current undergraduate junior with a target graduation date between December 2027- May 2028.
- Actively pursuing a bachelor’s degree in Marketing, Public Relations, Communications, or any other relevant field.
- A strong passion for hospitality.
- Exhibits a strong understanding of technical skills and job specific knowledge.
- Demonstrates clear and concise communication skills, both verbally and in writing.
- Self-Starter with a proactive approach to tackling tasks and challenges.
- Ability to navigate ambiguity and adapt to new challenged in a dynamic environment.
- Resume must include expected graduation month/year and GPA.
- Related Ross is not offering visa sponsorship for this position.
Responsibilities
- Assist the CX team to evaluate the current visitor experience across retail and office spaces.
- Identify enhancements and opportunities for growth in customer experience.
- Compare current practices against top hospitality operators.
- Research ways AI and advanced technologies can streamline processes.
- Support events and other projects with a customer-centric mindset.
- Present a detailed comparison of designated retail shopping centers in Florida, noting strengths, weaknesses, and recommendations.
- Analyze gift card programs, amenities (free vs. paid), concierge services, uniforms, and valet/parking options.
- Evaluate CityPlace, Village Landing, BRiC, and the Office Collection based on market research.
- Conduct survey analysis of retail visitor and office tenant feedback.
- Support CityPlace and Office events.
- Assist with CX preparation for Village Landing.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
