Internship: Suites Sales & Service (Part-Time/Seasonal)
About The Position
Monumental Sports & Entertainment (MSE) is a leading integrated sports and entertainment company that owns and operates multiple sports teams and manages several venues. MSE is seeking a Suite Sales & Service Intern for the 2026-27 NBA/NHL season to support the Suites Department at Capital One Arena. This paid internship offers hands-on experience in client services and operations for over 110 Suites and the members-only Player’s Club, aiming to provide the highest level of premium experience. MSE is committed to core values that include providing first-class customer service, championing community engagement, building exceptional teams, making data-driven decisions, valuing teamwork and collaboration, fostering innovation, and ensuring a fun work environment.
Requirements
- Current undergraduate or graduate student.
- Professional with effective and efficient communication skills.
- Previous experience or course work in hospitality or sports marketing.
- Highly organized and detail driven with the ability to multi-task.
- Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
- Flexibility to work all special events taking place on evenings, weekends, and holidays as needed.
- Reliable transportation and housing.
Responsibilities
- Assist with suites department event-night responsibilities for Washington Capitals, Washington Wizards, Georgetown Hoyas men’s basketball, Washington Mystics, concerts and events.
- Coordinate and complete special events, including communicating with arena vendors and suites clients.
- Assist in coordination and communication with in-arena suite client activation.
- Manage departmental requests for the Ambassador program with special Wizards and Capitals Alumni and share pictures from client interaction.
- Handle client communications via email, LinkedIn, and other various platforms.
- Learn the functions of our CRM database Salesforce and assist with the Capital One Arena suite rental process.
- Work with the Suite Services team to craft and host special events for our suite clients.
- Distribute autographed items and other client gifts; assist in tracking gift and merchandise inventory.
- Learn various functions of TicketMaster Archtics software.
- Assist with general office duties and special suite related stadium projects and arena transformation projects.
- Other duties as assigned.
Benefits
- Paid internship
- Pay Rate: $18.40 USD/hour
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
