Suites Manager| Caesars Superdome

ASM Global•New Orleans, LA

1d•Onsite

About The Position

Under direction of the Director of Premium, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Suite Operation. This role involves directing, implementing, and maintaining a guest service and management philosophy, developing and maintaining premium menus, and working directly with team-specific Front Office, Ownership, Visiting Teams, and League Executives. The position requires building and maintaining strong relationships with multi-year premium Suite holders and Individual Game Rentals, coordinating menus, developing wine lists, handling guest relations, and monitoring adherence to quality assurance standards. Additionally, it involves conducting meetings to update staff, providing efficient service and quality products, maintaining positive customer and client relations, managing costs within budgeted guidelines, assisting with budget preparation and business plans, overseeing departmental reports, ensuring equipment is operational and clean, and maintaining staff through proper hiring and promotion according to Legends Hospitality Standards.

Requirements

Bachelor's degree with a minimum of 3-5 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
Excellent written and verbal communication skills.
Ability to multi-task and prioritize in a deadline-oriented environment.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of management.
Must be able to work in a team environment.
Knowledge of accounting policy and procedures and POS Systems is required.
Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives.
Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals.
Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
Conducting meetings to update staff on daily goals & objectives.
Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
Assist the Premium Services Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
Oversee departmental midyear and end of the year reports
Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
Perform other related duties, tasks and responsibilities as required.