Suite Attendant

ASM Global•Stockton, CA

About The Position

Legends Global is hiring a Suite Attendant to work in the suites at its Stockton Complex. The role provides food and beverage service to suite guests during events, maintains a high standard of guest satisfaction, and ensures food is presented consistently and served at the proper temperature. The attendant also prepares, organizes, cleans, and secures suite areas, equipment, and storerooms before, during, and after functions. The position requires attendance at all major arena events and flexible availability, including nights, weekends, and holidays. The employee must be at least 21 years old, have at least one year of formal banquet-server experience, and obtain a Food Handler's Permit upon hire. The stated hourly rate is $17.00. This position has no supervisory responsibilities.

Requirements

Must be at least 21 years old.
At least one year of formal experience as a Banquet Server at a conference center banquet facility, arena, full-service hotel, or restaurant.
Must have good customer-service skills and the ability to develop and enhance guest loyalty.
Must follow Legends Global policies and procedures.
Must be present for all major events at the Arena.
Must be able to obtain a Food Handler's Permit upon hire.
Must complete required pre-employment sanitation and alcohol-service training.
Knowledge of food-service equipment operation, basic food-preparation techniques, sanitation, and safety issues.
Strong verbal and written communication skills, including the ability to communicate with staff, plan ahead, and prepare event plans simultaneously.
Ability to take initiative, work effectively with others, and perform in a fast-paced environment.
Must be able to work flexible hours, nights, weekends, and holidays.
Ability to move around the facility, stand for long hours during events, and talk and hear.
Ability to work inside or outside the building as required by events.

Responsibilities

Provide cordial, efficient, and professional guest service, including serving food and beverages and answering guest questions.
Maintain consistent food and beverage presentation and serve items at the proper temperature.
Verify and set up pre-game and event orders; identify and introduce yourself to the suite host.
Take and place game-day food and beverage orders, set them up, check on them, and serve guests through the end of the event.
Replenish food, beverages, condiments, and utensils as needed.
Maintain suite cleanliness and orderliness throughout events.
Obtain the host's signature for charges in a timely manner.
Clear suite items, clean surfaces and chafing dishes, reset suites for the next function, complete closing procedures, and check out with a supervisor or manager.
Assist with inventories of food, beverages, equipment, china, glassware, and silverware.
Organize, clean, maintain, and look after equipment before, during, and after functions.
Keep storerooms clean, organized, and secure.
Follow sanitation procedures, safety guidelines, OSHA requirements, and applicable food-and-beverage rules and regulations.
Communicate special requests, guest problems, and concerns promptly to the Food & Beverage Manager.
Follow designated opening and closing procedures to keep areas secure and energy efficient.
Maintain a cooperative, team-oriented attitude with supervisors, coworkers, and other departments.
Follow Legends Global policies and procedures and attend Legends Global alcohol and policy training classes.
Perform reasonable management requests related to arena staffing and performance needs.