Suite Attendant- University of Central Florida

Compass Group•University, FL

2d•Onsite

About The Position

This position involves taking food and beverage orders and efficiently delivering items to dining room guests. The role requires prompt and warm greeting of guests, efficient order taking, and professional delivery of food while maintaining safe food handling and sanitation standards. The attendant must demonstrate a complete understanding of menu items and ingredients, advise guests on appropriate combinations, and accommodate reasonable requests. Knowledge of specialized diets and allergens is also important. Communication with back-of-the-house staff is key to ensure correct order delivery and accommodation of special requests. The role also involves cash handling, promoting a clean and safe environment, and maintaining sensitivity and confidentiality regarding personal information. Addressing complaints promptly and relaying information to supervisors is essential. The attendant will also be responsible for setting up and cleaning the dining room, operating various equipment, and collaborating with other departments during special events and functions.

Requirements

Demonstrates complete understanding of menu items and ingredients.
Advises guests on appropriate combinations of food and drinks when requested.
Accommodates reasonable requests and notes preferences.
Demonstrates knowledge of specialized diets and allergens.
Exhibits exceptional communications skills.
Demonstrates ability to get along well with others.
Remains flexible and patient when communicating with guests and staff.
Follow proper cash-handling procedures.
Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
Promptly addresses complaints or issues.
Works with staff of other departments to perform job duties during special events and functions.

Nice To Haves

Florida Level 2 background screening may be required.

Responsibilities

Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
Collects tickets and follow proper cash-handling procedures.
Promotes a clean, safe and neat environment for guests.
Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
Works with staff of other departments to perform job duties during special events and functions.
Performs other duties as assigned.