SUD Supervisor - NCSH Residential

HealthRIGHT 360•Escondido, CA

2d•Onsite

About The Position

HealthRIGHT 360, a nonprofit organization, is dedicated to providing accessible healthcare to vulnerable populations, focusing on mental health, substance use treatment, and primary health services. North County Serenity House (NCSH), a residential program, offers gender-responsive and trauma-informed substance use disorder services for up to 120 women and their children. The SUD Supervisor I leads a team to ensure quality client care, maintain a supportive environment, and achieve organizational goals. This role involves overseeing client care, staff scheduling, managing external agency relationships, and supporting daily operations aligned with HealthRIGHT 360's mission and values.

Requirements

High school diploma or equivalent required.
Option I: Registration as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).
Option I: At least 1 year’s experience providing supervision to direct service providers, preferably in a non-profit organization or comparable agencies with similar client populations.
Option II: Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).
Experience with efficient and effective treatment and management of clients with co-occurring disorders.
Experience providing trauma-informed services.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Valid California Driver’s License and access to registered and insured transportation.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise, train, and guide direct service staff, including SUD Counselors and Client Safety Navigators.
Assist management with hiring and termination processes.
Ensure direct reports comply with organizational policies, procedures, performance goals, and contractual requirements.
Provide ongoing feedback, coaching, support, and conduct formal performance evaluations.
Deliver and arrange training and resources for direct reports.
Manage work schedules and approve time off to ensure program coverage.
Communicate policy updates and quality-of-care concerns to team members.
Maintain open communication with the manager regarding employee matters, client assignments, and workload distribution.
Address team conflicts promptly and diplomatically.
Lead weekly staff meetings to discuss program updates, issues, policies, and procedures.
Ensure overnight staff remain alert and awake during their shifts.
Assign clients to staff caseloads.
Ensure treatment service plans and activities align with organizational values, mission, vision, and strategy.
Facilitate and assist with client case conferences.
Ensure staff provide strengths-based, trauma-informed, and culturally competent services ethically and legally.
Ensure program safety and security and mediate client grievances.
Respond to emergencies, crises, or events, including during holidays, weekends, and afterhours.
Ensure timely submission of all documentation (progress notes, assessments, treatment plans, discharges) in accordance with program and regulatory requirements.
Perform regular audits for contract compliance.
Provide direct services within the scope of practice, including crisis intervention, assessments, individual and group counseling, and treatment plans.
Assume ownership for and see crisis situations through to completion.
Maintain documentation of services provided.
Monitor and ensure the safety and well-being of clients during overnight hours.
Safely transport clients to designated locations during emergencies.
Work different shifts to gain knowledge of all program aspects.
Develop and maintain training-related workflows and procedures.
Actively participate in assigned supervision, agency, and team meetings.
Participate in training opportunities and complete assigned training.
Maintain compliance with credential requirements.
Perform other duties as assigned.