Success Service Manager Graduate

Hewlett Packard Enterprise • Westford, MA

4d • $71,100 - $96,500 • Onsite

About The Position

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

• Experience in supporting Service Provider or Enterprise networks (Cloud Provider/hyper-scaler a plus).
• Bachelor’s degree (or equivalent experience)
• Broad knowledge in one or more technical subject areas is helpful, for example: Core & edge routing, Switching technologies, Datacenter environments, Network management
• Basic understanding of Customer Success principles
• Experience in a customer-facing role, managing customer operations and account escalation
• Must have strong communication, interpersonal, and leadership skills, and have demonstrated a history of high-level achievement in cross-functional organizations.
• Flexibility to travel up to 15%

Nice To Haves

• PMP, PRINCE, or project management experience a plus
• ITIL certification a plus

Responsibilities

• The CSM leads regularly scheduled conference calls to discuss the status of all current open cases and updates on customer network plans.
• Additionally, quarterly meetings may be scheduled to review overall performance, trends, and progress.
• The CSM builds a solid understanding of how HPE products are utilized by the customer and uses this to effectively communicate with the customer and drive issues within HPE.

Benefits

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level