Success Service Manager Graduate
About The Position
The Customer Success Manager Graduate (CSM) is a designated advocate within HPE for post-sales account support coordination. The CSM works closely with the customer and multiple organizations within HPE to ensure effective implementation of HPE Customer Support, expediting resolution for critical customer issues, and effectively managing both technical and non-technical customer escalations. The CSM leads regularly scheduled conference calls to discuss the status of all current open cases and updates on customer network plans. Additionally, quarterly meetings may be scheduled to review overall performance, trends, and progress. The CSM builds a solid understanding of how HPE products are utilized by the customer and uses this to effectively communicate with the customer and drive issues within HPE.
Requirements
- Experience in supporting Service Provider or Enterprise networks (Cloud Provider/hyper-scaler a plus).
- Bachelor’s degree (or equivalent experience)
- Broad knowledge in one or more technical subject areas is helpful, for example: Core & edge routing, Switching technologies, Datacenter environments, Network management
- Basic understanding of Customer Success principles
- Experience in a customer-facing role, managing customer operations and account escalation
- Must have strong communication, interpersonal, and leadership skills, and have demonstrated a history of high-level achievement in cross-functional organizations.
- Flexibility to travel up to 15%
Nice To Haves
- PMP, PRINCE, or project management experience a plus
- ITIL certification a plus
Responsibilities
- Lead regularly scheduled conference calls to discuss the status of all current open cases and updates on customer network plans.
- Schedule quarterly meetings to review overall performance, trends, and progress.
- Build a solid understanding of how HPE products are utilized by the customer.
- Effectively communicate with the customer and drive issues within HPE.
Benefits
- Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development programs catered to helping you reach any career goals.
- Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
