SUCCESS Initiative Specialist

MassBay Community College•Wellesley Hills, MA

9d•Onsite

About The Position

Massachusetts Bay Community College seeks a SUCCESS Initiative Specialist to support student engagement, retention, and equitable outcomes. The specialist works closely with the Associate Director of SUCCESS, Student Development staff, Academic Advising, Coaching and Transfer (ACT) leadership, and other campus partners. The position is based at the Wellesley campus and combines program operations, data and assessment, student-facing administrative support, event coordination, budget assistance, and supervision of Peer Navigators. The specialist supports SUCCESS programs and strategic projects, analyzes participation and engagement data, documents student interactions, and prepares reports and presentations demonstrating program impact. The role also provides customer service and referrals to students, helps manage grant-funded activities and reporting, maintains program and outreach resources, and contributes to the development and implementation of SUCCESS policies and operational priorities. The position is grant-funded and contingent on funding. Final candidates must provide sealed transcripts and/or certifications, and hiring is contingent on successful CORI clearance.

Requirements

Bachelor’s degree in a related field and at least three years of related work experience, or an equivalent combination of education and experience.
Experience supervising employees, student workers, or peer leaders.
Respect for and understanding of people with varied backgrounds, abilities, and needs.
Highly organized, proactive team player with demonstrated problem-solving ability in a fast-paced work environment.
Demonstrated ability to exercise good judgment and work both autonomously and as part of a team.
Strong communication, presentation, relationship-building, and event-planning skills.
Demonstrated organizational and time-management skills.
Proficiency in Microsoft Office.
Excellent and positive interpersonal skills.
Ability to analyze data and use assessment results to improve programming.
Flexibility in managing competing priorities and changing expectations.

Nice To Haves

Master’s degree.
Sensitivity and commitment to the goals of Equal Opportunity.
Experience working in a community college or similar environment.
Demonstrated commitment to working with students in need.
Demonstrated ability to create alternative solutions to problems.
Bilingual ability in Spanish, Portuguese, or Creole.
Demonstrated sense of urgency when appropriate.
Experience using platforms such as PeopleSoft Student software, PeopleSoft Financial software, and EAB Navigate.
Experience developing and implementing student engagement, retention, or belonging initiatives.
Experience working with varied student populations, particularly historically underserved students.
Knowledge of equity, inclusion, belonging, and student development practices.
Commitment to student success and retention and closing equity gaps.

Responsibilities

Support the Associate Director of SUCCESS with program operations, strategic priorities, special projects, research, and initiatives.
Collect, analyze, and interpret student, program, and engagement data; evaluate program effectiveness and recommend improvements to management.
Ensure accurate documentation of student interactions and program participation, and prepare reports and presentations assessing program effectiveness and student impact.
Serve as a primary SUCCESS contact on the Wellesley campus, providing administrative support, customer service, referrals, and connections to college resources.
Assist with SUCCESS budgets by processing invoices, entering financial transactions, and generating quarterly and annual reports.
Lead logistical planning and implementation of SUCCESS initiatives and events, including scheduling, marketing, budgeting, and vendor relations.
Assist with grant-funded activities and ensure compliance with reporting requirements.
Maintain program materials, communication platforms, and outreach resources.
Participate in departmental, divisional, committee, and Student Development staff meetings.
In collaboration with ACT leadership, provide day-to-day supervision, training, support, and guidance for Peer Navigators assigned to the department.
Oversee Peer Navigator advisor assignments, schedules, outreach activities, and participation in ACT programs and events.
Monitor and document Peer Navigator activities and student engagement to support program assessment and reporting.
Collaborate with ACT, Student Development, the New Student Experience Coordinator, and other campus partners to ensure consistent expectations, communication, and support for Peer Navigators.
Develop and facilitate professional development opportunities to strengthen staff knowledge and practices in support of SUCCESS student populations and program goals.
Participate in formulating, developing, reviewing, and implementing SUCCESS policies, procedures, operational standards, and strategic priorities, exercising independent judgment in collaboration with SUCCESS leadership.
Perform other duties as assigned.

Benefits

Health insurance plan choices.
Affordable dental insurance and vision discount program.
12 paid state/federal holidays.
Sick, vacation, and personal time.
Telework option depending on the role/department.
Flexible Spending Plans.
Low-cost basic and optional life insurance.
Defined Benefit Pension Plan.
Deferred Compensation plans, including 457(b) or 403(b).
Tuition benefits for employees and dependents at state colleges and universities.
Free Employee Assistance Program (EAP).
Eligibility for Public Service Loan Forgiveness (PSLF).
Free gym and parking on campus.