SUCCESS COACH

Universities of Wisconsin•Madison, WI

2d•$50,000 - $60,000•Hybrid

About The Position

A Success Coach is assigned to a student upon admission and remains the student’s primary point person throughout enrollment in their program. Information and assistance is provided to the student along a wide range of domains, including traditional academic advising, mentoring, general student services, and educational coaching. The Success Coach works closely with the OPLR student services team (financial aid, registrar, admissions, enrollment, etc.), program management and faculty to assist in ensuring a smooth transition from the point of admission to advising, enrolling and advancing in their studies. Proactive wrap around support is provided in an individualized manner to assist the student in navigating and succeeding as a student. This position description represents a general outline of job duties, expectations, responsibilities and qualifications. It is not intended to be comprehensive in nature. In addition, this position is likely to evolve over time and therefore the position description may not fully reflect the precise nature of the position at a future point in time.

Requirements

Excellent oral and written communication skills with ability to match message delivery to audience needs via multiple delivery methods
Demonstrated ability to provide quality customer service
Demonstrated experience utilizing active listening and critical thinking skills to effectively solve problems
Ability to flourish and thrive in a fast-paced environment of rapid change, be comfortable with ambiguity, and think on one’s feet
Ability to use an array of technology tools including databases, Microsoft office suite, and social networking
Bachelor’s degree
Minimum of 1 year of professional experience in advising, counseling, student services, human services or related field
Residency in/relocation to the state of Wisconsin is required.
Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on, before, or after the effective date of appointment.

Nice To Haves

Professional experience in a higher education setting
Master’s degree in appropriate field which may include higher education, counseling, student affairs or related field
Experience with Customer Relationship Management (CRM) software, Salesforce preferred, and student information systems

Responsibilities

Connect with all assigned students within specified timeframes to introduce the academic success coaching process and establish a proactive and supportive wrap around relationship that will be fostered and maintained through the student life cycle
Ensure that students are provided with an individualized learning plan that identifies resources for managing areas of challenge and concern, and timely next steps required to reach agreed upon academic goals
Monitor student academic progress and communicate with each student at frequent and regularly scheduled times, intervening as appropriate to assist those students having difficulty
Serve in a liaison capacity with faculty and other program representatives in assisting students in understanding their specific progress and mastery
Respond to life coaching needs, ensuring that work/life barriers to success are identified and addressed
Provide career guidance, describe career opportunities, and refer students to campus partner career services units which can assist in matching student educational goals in their program of interest
Work closely with stakeholders to meet established enrollment and retention goals
Be available and responsive to students during scheduled hours
Work closely with campus partners and program representatives as assigned