Success Architect- Agentforce

Salesforce•Boston, MA

1d•$123,100 - $186,300•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As an Agentforce Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in AI-driven agent design, orchestration, and automation. Agentforce is Salesforce's platform for building and deploying autonomous AI agents that take action across sales, service, and marketing. These agents rely on trusted, unified data to make real-time, context-aware decisions, which is where Data360 comes in. A working knowledge of how Data360 fuels Agentforce (grounding, harmonized customer data, real-time signals) is valuable in this role, even though the core focus is agent architecture, design, and deployment.

Requirements

Must be a U.S. Citizen due to work with Federal Government
Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, along with how underlying data quality and architecture impact agent performance
Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
Ability to demonstrate basic understanding and stay up-to-date with emerging AI and agentic technologies
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Nice To Haves

Experience with Data360 or another Customer Data Platform (Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, etc.) and how it grounds AI agents in trusted data
Experience implementing Salesforce Clouds, multi-cloud scenarios: Sales, Service, Industries, Marketing, or Commerce
Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
Experience designing, building, or evaluating AI agents, LLM-based automation, or conversational AI solutions
Experience in programming languages such as Python, Java, .Net, SQL

Responsibilities

Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents
Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
Build strong relationships with both internal and external business partners, contributing to broader goals and growth
Drive thought leadership through mentoring and knowledge sharing