Customer Success Architect

Sigma Computing•New York City, NY

2d•Hybrid

About The Position

The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product. Sigma champion and product expert, customers will look to you for advice and expertise. Advisor to our customers on technical best practices including Sigma best practices and patterns, performance and tuning, security including SSO, team organization, and row-level security, embedded and API access, and related data products like CDW, ETL, and catalog tools. Capture product feedback from customers and engage with the product team to improve our product roadmap. Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals. Cultivate customer references for the marketing team. Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success. Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions; documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.

Requirements

Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
Customer relationship skills
Experience with database concepts
Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
ETL experience
Experience implementing production business intelligence solutions
Familiarity with JavaScript and Web Development is a plus
Bachelor’s degree in computer science or related field or equivalent technical experience
Ability to work remotely full-time with up to 50% travel (eventually)

Nice To Haves

Experience at a SaaS company or with cloud architectures
Experience with data analytics business use cases
Startup experience

Responsibilities

Act as a Sigma champion and product expert, providing advice and expertise to customers.
Advise customers on technical best practices, including Sigma best practices and patterns, performance and tuning, security (SSO, team organization, row-level security), and embedded/API access.
Support related data products such as CDW, ETL, and catalog tools.
Capture product feedback from customers and engage with the product team to improve the product roadmap.
Identify new use cases to grow accounts and areas where Sigma can provide the most value to ensure renewals.
Cultivate customer references for the marketing team.
Design and develop software solutions for Business Intelligence and analytics products.
Provide technical expertise for post-sales customer success.
Work directly with customers to understand business and technical requirements and implement tailored analytics solutions.
Advise customers on best practices for implementation, performance, security, embedded analytics, and API access.
Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions.
Document software and technical implementations.
Monitor deployed solutions and troubleshoot complex technical issues.
Learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.