Substitute Switchboard Operator

The Principia • Des Peres, MO

3d • Onsite

About The Position

The Switchboard Operator Substitute is an on-call position that provides essential front-line communication and reception support, ensuring a professional and welcoming experience for callers and visitors. This role requires strong customer service skills, the ability to remain calm and responsive in a fast-paced environment, and sound judgment when handling routine and urgent situations. The individual must be adaptable, detail-oriented, and capable of managing multiple priorities while supporting the overall flow of communication and safety across campus.

At
our award-winning
Early Childhood through
grade 12 Principia School in St. Louis, Missouri,
and
top-ranked Principia College in Elsah, Illinois, Principia faculty and staff make up a close-knit community of educators, coaches, and professionals taking a distinct approach to education—blending academic excellence with Christian Science-based character education. Principia’s team of over 500 employees supports not only Principia School and Principia College, but also a worldwide network of
alumni and friends.

Principia employees are part of an engaging academic community preparing students to be tomorrow’s leaders, thinkers, and changemakers. We strive to create a
collaborative and inclusive environment [https://www.principia.edu/debm]
where everyone feels they belong and are valued.

Requirements

• Student of Christian Science preferred
• Supportive of Principia’s guiding statements as articulated here https://www.principia.edu/about/guiding-statements [https://www.principia.edu/about/guiding-statements]
• High school diploma or equivalent required
• Minimum of 1-2 years of experience in a customer service, receptionist, or switchboard role
• Availability to work a flexible schedule, including early mornings and short-notice assignments
• Experience handling multiple phone lines or high call volume
• Experience using databases and Microsoft Office applications
• Demonstrated experience interacting with a diverse population, including students and adults

Responsibilities

• Demonstrates a strong customer service approach
• Handles all incoming calls by answering, assisting, and transferring
• Responds effectively to multiple simultaneous calls
• Monitors switchboard voicemail and handles emergencies appropriately
• Provides directions and general information about the campus
• Manage Business Office door access via the switchboard by admitting known visitors and directing others to the appropriate hosting department

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees