Substitute Bar Server

New York, Hotel.•Mandarin Oriental, NY

19h•Onsite

About The Position

Mandarin Oriental New York is seeking a Substitute Bar Server for its new outlet, The Bar. This role involves maintaining dining room cleanliness, assisting guests with menu inquiries, taking orders, and anticipating guest needs. The Substitute Bar Server reports to The Bar Manager/Food and Beverage Manager.

Requirements

Reading, writing and oral proficiency in the English language.
Willing to work a flexible schedule and holidays.
Be a self-motivator and motivator of others.
Work in a safe, prudent, and organized manner.
Have an in-depth knowledge of food and preparation.
Have a good knowledge of wine.
Have a excellent knowledge of mixed drinks and cocktails
Be able to relate to all levels of guests and management.
Have a minimum of 3 years’ experience in similar position in luxury setting.
Have the ability to handle multiple tasks at one time.
Have excellent communication and organization skills.
Maintain a clean and healthy personal hygiene and grooming.
Be able to consistently delight and satisfy our guest.
Have the ability to handle guest requests in a detailed manner.

Responsibilities

Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Retrieve supplies at beginning of shift from C2 and other areas as required for service
Retrieve wines and other beverages from wine racks and other storage
Retrieves completed food and/beverage orders from kitchen or bar; confirms accuracy of order and delivers to guests with appropriate condiments.
When serving beverages, abides by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Checks assigned station (which will rotate weekly) before, during and after shift for proper set up and cleanliness
Work in a team effort with other Bar servers and Bar bartenders regardless of sections to ensure legendary quality experience for all internal and external guests.
Greets guests in a friendly and courteous manner and explain any specials cocktails
Records the details of the order from guests, repeating as necessary, to check for accuracy.
Remain attentive to guests’ allergy and dietary restrictions, ensuring all orders comply with their needs and are communicated accurately to the kitchen and bar teams
Replenishes beverages as necessary and checks with guest for overall satisfaction
Presents the check to the guest in a timely and anticipatory manner, then collects and processes payment.
Maintain the service area clean and organized by keeping chairs and banquettes free of debris and ensuring tables are properly wiped down
Vacuum around tables and service area as needed after each service
Make sure that all silver and glasses are wiped and spotless
Ensure the snack station is properly set and table lights are in place prior to guest arrival
Mark tables appropriately to food order for each course
Enter and close out all sales in POS without errors.
Double check list of items before “sending”.
Make sure that all product served are accounted for on the final bill before presenting it.
Set up tables according to Bar Manager / F&B Manager communication
Up keep and clear tables between courses throughout the service
Make sure that all product served are accounted for on the final bill before presenting it.
Verify guest satisfaction with each table during each course served
Anticipate guest needs, as to where guests will never have to ask for anything
To wish each and every guest a warm farewell and thank them for coming
At the end of the shift deliver all checks and report to the appropriate place according to rules
Responsible for closing all guest checks daily to ensure accurate billing and avoid any open transactions
Perform all opening duties to set up for successful service and closing duties to set up for next day service
Follow all Forbes and LQE Standards of service at all times
Report all suspicious persons or activities and hazardous or unsafe conditions to the management
Follow TIPS standards for service of alcoholic beverages
Provide excellent service at all time to all of our guests
Assist Guest courteously and efficiently
Maintain the cleanliness of service areas at all the time
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas
Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails.
Demonstrate thorough knowledge of the cocktail menu, the overall bar concept, and all beverages offered
Set up side station and complete all side work daily
Assist MO Lounge cocktail server in lounge when necessary
Assist Food and Beverage coordinator in seating guests when necessary
Perform any general cleaning task as needed, perform a variety of other duties as assigned
Attend all food and beverage training classes
Following the posted opening and closing duties and side work sheet
Attend daily pre meal/communication meeting
Attend monthly department meeting
Generate a good atmosphere