SA Program Manager

State of North Carolina•Wayne, NC

1d•Onsite

About The Position

This position is located at 1302 W. Ash St Goldsboro, NC, Wayne County. This position is responsible for providing administrative and clinical supervision for substance use disorder treatment staff. This employee serves as unit supervisor and receives direct supervision from the Facility or District Manager. Employees supervised by this position provide all aspects of substance use disorder treatment in either a residential or correctional facility setting including but not limited to, intake and assessments, documentation, individual/group counseling, alcohol/drug education, recovery planning, referrals, continuous program operations and responses. This employee is responsible for developing work schedules, issuing work assignments, supervision and performance monitoring/evaluation. This employee also coordinates activities of his/her unit with other unit supervisors in order to enhance overall program effectiveness.

Requirements

Credentialed as a Certified Alcohol and Drug Counselor (CADC), or as a Licensed Clinical Addictions Specialist – Associate (LCAS-A), or in an equivalent credential from a governing authority recognized by the NC Addictions Specialist Professional Practice Board to practice under the provisions of the North Carolina Substance Abuse Professional Practice Act.

Nice To Haves

Comprehensive knowledge of substance use disorder treatment principles, evidence-based practices including Cognitive Behavioral Therapy and Motivational Interviewing as well as recovery-oriented systems of care that promote long-term recovery.
Applied knowledge of organization policies and standard operating procedures, applicable state and federal laws, and ACA accreditation standards governing community residential treatment programs.
Ability to provide clinical supervision, manage case workloads, monitor staffing patterns to ensure that clients and operational needs are being met, evaluate staff performance, monitor documentation and program effectiveness, interpret clinical data, make recommendations for strategic planning, and implement quality improvement initiatives.
Strong leadership, communication, and collaboration skills with the ability to develop staff, manage clinical operations, coordinate multidisciplinary services, and build effective partnerships with community agencies to support recovery and successful reintegration.

Responsibilities

Provides direct supervision to staff assigned to a residential or correctional facility setting.
Plans and assigns job tasks for subordinates.
Develops/maintains employees work hours and approves leave time to ensure proper staff coverage for producing the most efficient and effective program delivery.
Orienting new employees, providing coaching, training, education for established employees.
Evaluates and appraises subordinates job performance and submits information to the NCVIP system.
Intervenes in employee’s unacceptable job performance and in conjunction with the employee, formulates and recommends an appropriate plan for improvement to program management.
Processes issues of personal conduct as directed by NCDPS policy.
Manages program resources necessary in providing each client or resident with the optimum level of care.
Responsible for anticipating needs, accounting, scheduling and evaluating the effectiveness of program supplies, equipment and treatment material and processes.
Maintaining an inventory of program education material and operational supplies.
Anticipating changes in regular facility operations and reporting effect on program needs to management.
Identifies and requests from program management, the acquisition of new equipment and/or additional supplies.
Coordinates changes in work schedules and staff requirements in producing the most efficient and effective program delivery.
Maintains personnel and facility records, work plans, inventories, supplies, etc. as prescribed by NCDAC/ACDP policy and program standard operating procedures.
Serves as assigned by program management to develop program reports, participate in hiring processes and project program needs.
Establishes/maintains liaison with other community resources for continued care and client or resident support.
Communicates ACDP mission and vision to the general public and the recovering community.
Uses a thorough knowledge of substance use disorder treatment services to clients or residents with exceptional needs (illiterate, cultural differences, homeless, physical/emotionally and to address critical issues that may arise).
May deliver routine treatment activities in time of staff shortages.
Conducts the initial investigation regarding incidents reported through by program or facility staff and reports immediately to the District or Facility Manager.
Coordinates, evaluates, and supports the efforts of the treatment team in enhancing the participation of non-motivated clients or residents.
Conducts or assists the primary counselor in assessing treatment delivery for clients or residents with dual diagnoses.
Serves as a referral resource for subordinates that need assistance to address issues that threaten the regular treatment process.
Ensures a safe work environment by recognizing conditions in the facility structure or equipment that may pose a threat to the safety of clients or residents, staff and visitors.
Follows applicable policy or procedure for immediate reporting.
Anticipates, intervenes and brings to resolution arguments and misunderstandings between clients or residents that could escalate.
Continuously monitors program and assigned staff, adapting to the contingency needs of the current day while planning for future situations that may impact program delivery.
Plans, directs, and evaluates programmatic and related administrative function, research, design, and implementation of major initiatives of DART Center.
Establishes program goals and objectives consistent with Division goals and policies.
Provides clinical oversight of the substance use disorder component at the DART Center and is responsible for implementing supervision and training models for clinical staff, ensuring compliance with ACA accreditation and other agency standards, while monitoring program effectiveness, and promoting evidence-based treatment practices.
Collaborates with Alcoholism and Chemical Dependency Program (ACDP) clinical leadership to enhance service delivery, improve client outcomes, and support continuous quality improvement initiatives.