Subsidy & Automation Specialist
About The Position
This is a part-time role focused on managing the childcare subsidy program for Healthy Kids sites and improving administrative processes through automation. The specialist will be responsible for registering new sites, renewing existing registrations, processing requests from state subsidy agencies, and reconciling payments. A key aspect of the role involves cultivating strong relationships with families, collaborating with caseworkers, and utilizing state subsidy systems. Additionally, the specialist will identify opportunities for automation, build automated communications, assist with workflow automation tools and AI-enabled processes, monitor automation performance, and create standard operating procedures. The goal is to reduce manual administrative work while maintaining a high-touch, family-centered experience.
Requirements
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Comfortable learning and using digital systems and technology platforms.
- Effective time management and ability to manage multiple priorities.
- Team-oriented mindset with flexibility and adaptability.
- High school diploma or equivalent.
Nice To Haves
- Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
- Experience using CRM systems, workflow tools, or process automation platforms.
- Experience using AI tools or technology to improve administrative processes.
- Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
- Experience supporting families from diverse backgrounds.
Responsibilities
- Oversee the childcare subsidy program for Healthy Kids sites.
- Register new sites to accept subsidies.
- Renew and maintain existing registrations.
- Complete requests from state subsidy agencies.
- Bill agencies and reconcile payments from parents and agencies.
- Cultivate strong relationships with families through clear, responsive communication.
- Collaborate with caseworkers to ensure seamless processes.
- Utilize state subsidy systems like CCTA and Kinder Connect with proficiency.
- Maintain accurate, thorough documentation for each child receiving assistance.
- Demonstrate exceptional service and a commitment to making a positive impact.
- Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
- Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
- Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
- Monitor automation performance and recommend improvements.
- Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
- Help reduce manual administrative work while maintaining a high-touch, family-centered experience.
Benefits
- Employer-paid childcare for children enrolled in our program on the days and during the hours you work
- Telehealth, vision, and dental coverage
- 401(k) for eligible employees
- Paid sick time
- On-demand pay
- Professional development and career advancement opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
