Subsidy & Automation Specialist
About The Position
The Subsidy & Automation Specialist will oversee the childcare subsidy program for Healthy Kids sites, including registering new sites, renewing registrations, completing requests from state subsidy agencies, and billing agencies while reconciling payments. This role requires cultivating strong relationships with families through clear, responsive communication, collaborating with caseworkers, and utilizing state subsidy systems like CCTA and Kinder Connect. Additionally, the specialist will identify and automate repetitive tasks, build automated communications, assist with workflow automation tools and AI-enabled administrative processes, monitor automation performance, and create standard operating procedures (SOPs), templates, and training materials. The goal is to reduce manual administrative work while maintaining a high-touch, family-centered experience.
Requirements
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Comfortable learning and using digital systems and technology platforms.
- Effective time management and ability to manage multiple priorities.
- Team-oriented mindset with flexibility and adaptability.
- High school diploma or equivalent.
Nice To Haves
- Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
- Experience using CRM systems, workflow tools, or process automation platforms.
- Experience using AI tools or technology to improve administrative processes.
- Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
- Experience supporting families from diverse backgrounds.
Responsibilities
- Oversee the childcare subsidy program for Healthy Kids sites.
- Registering new sites to accept subsidies.
- Renewing and maintaining existing registrations.
- Completing requests from state subsidy agencies.
- Billing agencies and reconciling payments from parents and agencies.
- Cultivate strong relationships with families through clear, responsive communication.
- Collaborate with caseworkers to ensure seamless processes.
- Utilize state subsidy systems like CCTA and Kinder Connect with proficiency.
- Maintain accurate, thorough documentation for each child receiving assistance.
- Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
- Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
- Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
- Monitor automation performance and recommend improvements.
- Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows.
- Help reduce manual administrative work while maintaining a high-touch, family-centered experience.
Benefits
- Employer-paid childcare for children enrolled in our program on the days and during the hours you work
- Telehealth, vision, and dental coverage
- 401(k) for eligible employees
- Paid sick time
- On-demand pay
- Professional development and career advancement opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
