Subrogation Manager (Hybrid)

Intact Specialty Solutions•New York, NY

16h•Hybrid

About The Position

At Intact Insurance Specialty Solutions, we are experts in protecting what makes businesses unique. Our deep understanding of the specialty insurance market forms the basis for our customized solutions, supported by targeted risk control and claims services. Our employees are passionate about providing insurance coverage tailored to our specific customer groups. Intact’s Global Specialty Lines business operates across more than 20 verticals in four distinct markets: U.S., Canada, UK, and Europe. This opportunity is for our U.S. team. We have an opening for a Subrogation Manager to join our Claims team, based in our Plymouth, MN; Denver, CO; Canton, MA; Atlanta, GA; New York City, NY, or Chicago, IL office, offering a hybrid work schedule. This role manages components of subrogation handling for multiple specialty lines of business, develops plans, analyzes results, and oversees the work of subrogation staff. The position reviews and provides direction or makes recommendations on settlement authority for complex and/or high-exposure subrogation claims. The Subrogation Manager supports the Subro Director through communication on specific claims, identification of claim trends, input on form development, and marketing support. The role monitors claim quality, customer feedback, and staff claim reports to ensure compliance with regulatory requirements, customer satisfaction, and achievement of corporate objectives. The individual operates independently within stated company guidelines and high authority levels in the settlement of subrogation claims.

Requirements

Bachelor’s degree or equivalent experience required.
Minimum of 7-10 years of specialty claim experience.
3-5 years of Subrogation experience.
3-5 years of supervisory/management experience.
A background in all lines of business is preferred but not absolute.

Responsibilities

Ensures execution of proper handling strategies, including appropriate determination of coverage, liability, and claim resolution as they pertain to subrogation.
Recommends, drafts, and implements procedural and workflow changes to reduce and/or eliminate inefficient processes for Subro Staff and ensures that Staff Counsel retained manages the assigned portfolio within mandated guidelines.
Makes decisions or recommendations for subrogation disposition, including evaluation, negotiation, and settlement of subrogation on claims with exposures exceeding staff counsel’s and staff autonomy levels.
Proactively manages the allocation of all incoming settlements and collections proceeds to support accurate production of KPIs.
Reviews and analyzes subrogation reports to ensure expected outcomes based on KPIs.
Identifies trends and develops and implements strategies to correct adverse trends.
Maintains strong professional knowledge of regulatory and legal environments as they pertain to subrogation and applies this information effectively.
Manages assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals of staff.
Provides frequent communication and measurement of goals.
Oversees training and personal development programs within the group.
Anticipates and meets all customer needs (internal and external business partners).
Liaises, trains, and collaborates extensively across the Claims Department within all lines of business to foster and maintain organizational recognition of subrogation opportunities.
Manages a team of 7 people (possibly more down the road) from varying lines of business (Auto, small property, workers compensation, occupational accident).
Oversees the development and training of new hires.