Subrogation Manager (Hybrid)

Intact Insurance Specialty Solutions • Canton, MA

20h • $111,000 - $151,000 • Hybrid

About The Position

This position manages components of subrogation handling for multiple specialty lines of business. Develops plans, analyzes results and oversees work of subrogation staff. Reviews and provides direction/makes recommendation on settlement authority where required, on complex, and/or high exposure subrogation claims. Supports Subro Director through communication about specific claims, identification of claim trends, input on form development, and marketing support. Monitors claim quality, customer feedback and claim reports of staff to ensure compliance with regulatory requirements, customer satisfaction and achievement of corporate objectives. Independently operates within stated company guidelines and high authority levels in the settlement of subrogation claims. This person will manage a team of 7 people (possibly more down the road) from varying lines of business. (Auto, small property, workers compensation, occupational accident).

Requirements

• Bachelor’s degree or equivalent experience required;
• Minimum of 7-10 years of specialty claim experience
• 3-5 years of Subrogation experience
• 3-5 years of supervisory/management experience.
• A background in all lines of business preferred but not absolute.

Responsibilities

• Ensures execution of proper handling strategies; including appropriate determination of coverage, liability, and claim resolution as they pertain to subrogation.
• Recommends, drafts and implements procedural and workflow changes to reduce and/or eliminate inefficient processes for Subro Staff and ensures that Staff Counsel retained manages assigned portfolio within mandated guidelines
• Makes decisions or recommendations for subrogation disposition, including evaluation, negotiation and settlement of subrogation on claims with exposures in excess of staff counsel’s and staff autonomy levels.
• Proactively manages allocation of all incoming settlements and collections proceeds to support accurate production of KPI’s
• Reviews and analyzes subrogation reports to ensure expected outcomes based on KPI’s in place
• Identify trends and develop and implements strategies to correct adverse trends.
• Maintains a strong professional knowledge of regulatory and legal environments as they pertain to subrogation and applies this information effectively.
• Manages assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals of staff. Provides frequent communication and measurement of goals. Oversees training and personal development programs within the group.
• Anticipates and meets all customer needs (internal and external business partners).
• Liaise, trains and collaborates extensively across the Claims Department within all lines of business to foster and maintain organizational recognition of subrogation opportunities
• Manages assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals of staff. Provides frequent communication and measurement of goals. Oversees training and personal development programs within the group.
• Development/oversight of new hires.

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager