Subaru Express Lube Service Advisor
About The Position
Kendall Auto Group is seeking an Express Lube Service Advisor to join their Subaru Service Team in Marysville. This role is crucial in building lifelong service customers by being the first point of contact in the service department. The position involves interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, ensuring work is performed correctly, making educated recommendations based on vehicle history, maintaining customer information, and efficiently completing tasks. Communication with customers will occur via telephone, email, and chat systems, and scheduling service appointments is also a key duty. Kendall Auto Group is a family-owned and operated company with a mission to deliver an unrivaled customer experience through a motivated, knowledgeable, and caring team. They emphasize being exceptional stewards of their communities and going above and beyond for employees and customers.
Requirements
- High level customer service experience
- Ability to demonstrate time management
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance for customers
- Proven strong customer service skills
- Ability to multi-task
- General knowledge of automobiles and their maintenance
- A valid driver’s license
- A good driving record
- Enjoy working in a fast-paced and constantly changing environment
Nice To Haves
- Dealership experience
- Experience in service writing
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Completing work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers throughout the day
- Scheduling service appointments
Benefits
- Competitive pay plan with an hourly base pay of $23.00-$25.00/hour
- Substantial bonus program
- Career path development opportunities
- Competitive paid time off
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
- Family purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
