Stylist

Richemont•New York, NY

7d•$21 - $24

About The Position

A Chloé Stylist serves as an ambassador of the Maison, welcoming guests into the Chloé family and acting as a trusted client advisor and reliable team player. The role focuses on delivering an excellent client experience, building lasting relationships, supporting sales and omnichannel performance, and maintaining operational excellence in the store.

Responsibilities

Deliver exceptional customer service and develop long-term client relationships.
Work toward CRM targets by carrying out personalized client outreach, using available clienteling tools, capturing client data, recording qualitative client information, and maintaining knowledge of assigned client portfolios, particularly VVICs and VICs.
Provide excellent customer service while supporting strong business performance and using omnichannel services to grow sales.
Work toward store and individual sales, KPI, and CRM targets, and participate in commercial activities and training set by the Store Manager, Assistant Store Manager, or Head Office.
Stay informed about the local trading environment and competitors’ activities.
Help maintain an impeccable store and back-of-house environment and appropriate grooming standards, while supporting colleagues and managers.
Inform the Store Manager or Assistant Store Manager of structural repairs needed to maintain the store environment.
Follow store and back-of-house management guidelines and participate in inventories.
Support after-sales clients and follow up to ensure high-quality after-sales service.
Comply with Richemont policies and standards and perform other tasks as requested by the manager.