Stylist

Madewell • San Jose, CA

19d • $19 - $24

About The Position

At Madewell, a Stylist is a key brand ambassador who embodies personal style and product passion. The role delivers outstanding customer service and builds genuine, loyal customer connections while helping drive store business and profitability. Stylists help customers find their authentic style, deliver results, and promote product expertise across the team.

The Stylist provides personalized styling and clienteling, builds sales through product knowledge and wardrobing, and develops relationships with customers and the local community. The role also supports appointments and in-store events, stays informed about fashion trends and competitors, and shares customer and product insights with store management.

Requirements

• Must be at least 18 years old.
• Previous experience in one-to-one clienteling.
• Ability to thrive in a results-driven environment.
• Passion for supporting the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Teamwork, flexibility, and courtesy when executing tasks.
• Ability to champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Must bend, reach, and stretch for product and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Meet required sales per hour (SPH) and key performance indicator (KPI) goals in the incentive-based styling program.
• Serve as a brand ambassador and product expert, building incremental sales through wardrobing.
• Use in-store relationships, customer profiles, and the loyalty program to attract and retain clients.
• Build lasting customer relationships through authentic, personalized interactions and one-to-one clienteling.
• Deliver a high-quality styling experience in line with the service expectations outlined in selling training.
• Stay knowledgeable about the store’s neighborhood, including local events, artists, influencers, and style-makers.
• Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
• Stay informed about competitors, current trends, and local community interests.
• Share product feedback, insights, and ideas with the management team.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed