Stylist

Ulta Beauty, Inc.•New Bern, NC

16d•Onsite

About The Position

The Stylist engages with guests, consults on their hair care needs, and recommends products and services. The role delivers quality professional services with an emphasis on each guest’s total look. The Stylist supports the Experience Manager (EM) and Assistant Services Manager (ASM) by focusing on performance, guest service, and operating procedures and compliance standards. Success in the role requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge. The Stylist performs hair and related beauty services, works toward service sales and productivity goals, develops guest relationships and clientele, and contributes to retail and service sales, guest loyalty, and store operations. The role also includes maintaining salon standards, following safety and sanitation procedures, attending trainings, and complying with Ulta Beauty policies and state board guidelines.

Requirements

Cosmetology license.
Proficiency with salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and applicable ear-piercing services, or aptitude to develop skills in these categories.
Proficiency using equipment and chemicals needed for technical work.
Ability to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain customer relationships and develop clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the physical demands of the role, including frequent mobility; continuous lifting or moving of up to 10 pounds; frequent stooping, kneeling, bending, reaching, twisting, and crouching; prolonged standing; and frequent or continuous coordination and manipulation of objects.

Nice To Haves

Previous relevant salon experience is preferred.

Responsibilities

Perform hair and applicable beauty services, including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing.
Meet or exceed the average weekly sales goal of $800 and hair-service productivity goals; contribute to store goals for retail and service sales, guest loyalty, and retail shrink.
Demonstrate business acumen and identify opportunities for growth.
Demonstrate products to guests to support sales and the guest experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt, regular attendance.
Build guest relationships through consultations and appropriate product and service recommendations.
Provide timely and efficient service to all guests, including walk-ins, while meeting customer service and salon image standards.
Partner with skin therapists and the retail team to provide a well-rounded guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend required trainings and meetings for ongoing professional development.
Follow Ulta Beauty policies, procedures, standards, and state board guidelines.
Follow safety, sanitation, and infection-control procedures before, during, and after services.
Follow established service protocols and use booking and clientele systems to book return services and events.
Communicate supply needs to the EM and maintain guest readiness.
Maintain cleanliness and operational standards in assigned areas, including the salon, salesfloor, restrooms, backroom, and break area.
Follow the Ulta Beauty dress code and loss-prevention practices; protect company assets through exceptional guest service.
Complete other operational tasks as directed.