Stylist

Richemont•Miami, FL

14d•Onsite

About The Position

The ALAÏA Stylist serves as an ambassador for the Maison, welcomes guests, supports the boutique’s daily operations, and helps ensure a seamless client journey. The role calls for an authentic, proactive, hands-on approach, strong communication, and the ability to act as a trusted client advisor and reliable team partner. The Stylist contributes to sales and clienteling goals, delivers personalized service, maintains product knowledge and brand standards, and supports boutique operations and after-sales service.

Requirements

Relevant experience in luxury fashion or accessories, with a focus on ready-to-wear, including prior retail sales and operations experience.
Strong sales techniques and clienteling skills.
Excellent interpersonal and communication skills.
Warm, friendly personality and ability to build relationships easily.
Engagement with the ALAÏA Maison and understanding of its heritage and values.
Strong drive to succeed and a proactive approach.
Proficiency in Microsoft Office and email.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Ability to sit and stand for extended periods.
Availability to work evenings, weekends, and holidays.
Ability to regularly lift boxes weighing up to 20 pounds.

Responsibilities

Contribute to weekly and monthly store sales targets; understand individual and store sales and KPI goals and take action to achieve them.
Increase average basket quantity and value, develop cross-selling opportunities, and use knowledge of ready-to-wear and accessories to tell the ALAÏA story.
Build and maintain client relationships and loyalty, develop a client base, and create action plans to grow it.
Engage clients by asking open questions, listening to their needs, gathering relevant information, and following up consistently.
Participate in client events and promptly investigate client issues, propose solutions, and escalate potential roadblocks and recommendations.
Welcome clients in person, by phone, and by email in accordance with ALAÏA guidance and standards; ensure clients are well cared for and develop long-term relationships.
Develop a client book, maintain the client database, capture client data and qualitative notes, and complete personalized outreach and CRM tasks within required timeframes.
Use available clienteling tools and omnichannel services to support CRM goals and grow omnichannel sales.
Complete trainings and participate in commercial activities set by the SM/ASM/HO; stay aware of the local trading environment and competitors’ activities.
Participate in team meetings, events, inventory counts, and daily boutique operations.
Maintain visual merchandising standards and keep the boutique clean, tidy, welcoming, and luxurious, including the back-of-house environment.
Follow local and Maison security rules, take care of the cash desk, and implement store and back-of-house management guidelines.
Maintain excellent knowledge of products, trends, and collections and represent the Maison in accordance with ALAÏA grooming standards.
Work closely with the team and Maison partners; inform the SM/ASM of structural repairs needed in the store.
Support after-sales clients and follow up to ensure excellent after-sales service.
Comply with established Richemont policies and standards.