Stylist

JCrew • Costa Mesa, CA

21d

About The Position

The Stylist is a key J.Crew brand ambassador who embodies personal style and product passion. The role delivers outstanding customer service and creates genuine, loyal customer connections while helping drive store business and profitability. Stylists help customers express their authentic selves, achieve sales results, and promote product expertise across the team.

The position focuses on incentive-based styling, personalized clienteling, wardrobing, and community engagement. Stylists build and retain clientele through in-store relationships, customer profiles, and the loyalty program; deliver the service experience described in selling training; and develop local connections through appointments, events, networking, marketing, and college outreach. They also stay current on fashion and competitors, and share product feedback and ideas with management.

Requirements

• Must be at least 18 years old.
• Previous experience in one-to-one clienteling.
• Ability to thrive in a results-driven environment.
• Passion for supporting the brand, customers, and teams.
• Knowledge of current fashion trends and industry developments.
• Teamwork, flexibility, and courtesy when carrying out tasks.
• Ability to innovate, champion new ideas, navigate uncertainty, and solve problems.
• Scheduling flexibility, including nights, weekends, and holidays.
• Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Meet required sales-per-hour (SPH) and key performance indicator (KPI) goals in the incentive-based styling program.
• Serve as a brand ambassador and product expert, building incremental sales through wardrobing.
• Use in-store relationships, customer profiles, and the loyalty program to attract and retain clients.
• Build lasting customer relationships through authentic, personalized interactions and one-to-one clienteling.
• Deliver a best-in-class styling experience in accordance with the service expectations outlined in selling training.
• Develop knowledge of the store’s neighborhood, including local events, artists, influencers, and style-makers.
• Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
• Stay informed about competitors, current trends, and local community interests.
• Share product feedback, insights, and ideas with the management team.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed