Stylist

Madewell • Palo Alto, CA

13d

About The Position

At Madewell, a Stylist is a key brand ambassador who embodies personal style and product passion. The role delivers outstanding customer service and builds genuine, loyal customer connections while helping drive store business and profitability. Stylists help customers express their authentic selves, achieve sales results, and spread product expertise across the team.

The position focuses on personalized styling, clienteling, wardrobing, and community engagement. Stylists use customer profiles and the loyalty program to attract and retain clients, build relationships through one-to-one interactions, and create a best-in-class styling experience. They also connect with the local community, share product insights with management, and stay informed about fashion trends and competitors.

The hourly pay range is $19.00–$23.75. Compensation may vary based on geographic region, job-related knowledge, skills, experience, and other factors. The role also offers the opportunity for bonuses and competitive benefits and perks, subject to work location, employment type, and eligibility requirements.

Requirements

• Be at least 18 years old.
• Have previous experience in one-to-one clienteling.
• Thrive in a results-driven environment.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, with strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Meet required sales-per-hour (SPH) and key performance indicator (KPI) goals in the incentive-based styling program.
• Serve as a brand ambassador and product expert, building incremental sales through wardrobing.
• Use in-store relationships, customer profiles, and the loyalty program to attract and retain clients.
• Build meaningful, lasting relationships through authentic, personalized interactions and one-to-one clienteling.
• Deliver a best-in-class styling experience in line with the service expectations in selling training.
• Develop knowledge of the store’s neighborhood, including local events, artists, influencers, and style-makers.
• Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
• Stay informed about competitors, current trends, and local community interests.
• Share product feedback, insights, and ideas with the management team.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Discounts on entertainment, travel, fitness, and mobile technology.
• 401(k) plan with company matching donations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed