Stylist

Madewell • New York, NY

19d

About The Position

As a Stylist at Madewell, you serve as a brand ambassador and product expert, using personal style and product knowledge to deliver outstanding customer service and build genuine, loyal customer connections. You help customers express their authentic selves while driving store business and profitability. The role includes meeting sales and performance goals, increasing sales through wardrobing, and building relationships with customers through personalized clienteling. You also connect the store with its local community by identifying and hosting appointments and events, and share product feedback and ideas with the management team.

Requirements

• Be at least 18 years old.
• Have previous experience in one-to-one clienteling.
• Thrive in a results-driven environment.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, with strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Meet required sales per hour (SPH) and key performance indicator (KPI) goals in the incentive-based styling program.
• Act as a brand ambassador and product expert, building incremental sales through wardrobing.
• Use in-store relationships, customer profiles, and the loyalty program to attract and retain clients.
• Build meaningful, lasting customer relationships through authentic, personalized interactions and one-to-one clienteling.
• Deliver a high-quality styling experience in line with the service expectations in selling training.
• Stay informed about the store’s neighborhood, including events, artists, local influencers, and style-makers.
• Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
• Stay informed about competitors, current trends, and local community interests.
• Share product feedback, insights, and ideas with the management team.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed