Stylist

Madewell • Palo Alto, CA

15d • $19 - $24

About The Position

At Madewell, the Stylist serves as a key brand ambassador, demonstrating personal style and passion for the products. The role delivers outstanding customer service that fosters genuine, loyal customer connections while helping drive store business and profitability. Stylists help customers express their authentic selves, deliver results, and promote product expertise throughout the team.

The Stylist provides personalized styling and clienteling, builds relationships with customers and the local community, and supports sales through wardrobing, appointments, and in-store events. This role requires a results-driven approach, flexibility in scheduling, and the ability to perform physical tasks including lifting and moving at least 40 pounds (18 kilos).

Requirements

• Must be at least 18 years old.
• Previous experience in one-to-one clienteling.
• Ability to thrive in a results-driven environment.
• Passion for supporting the brand, customers, and teams.
• Knowledge of current fashion trends and industry developments.
• Teamwork, flexibility, and courtesy when executing tasks.
• Ability to innovate, champion new ideas, navigate uncertainty, and demonstrate problem-solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Meet required sales per hour (SPH) and key performance indicator (KPI) goals in the incentive-based styling program.
• Act as a brand ambassador and product expert, building incremental sales through wardrobing.
• Use in-store relationships, customer profiles, and the loyalty program to attract and retain clients.
• Build meaningful, lasting customer relationships through authentic, personalized interactions and one-to-one clienteling.
• Deliver a best-in-class styling experience in line with selling-training service expectations.
• Stay knowledgeable about the store’s neighborhood, including local events, artists, influencers, and style-makers.
• Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
• Stay informed about competitors, current trends, and local community interests.
• Share product feedback, insights, and ideas with the management team.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Discounts on entertainment, travel, fitness, and mobile technology.
• 401(k) plan with company matching donations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed