Studio Technical Manager

Waxing The City of St. Cloud•Fargo, ND

9d•$50,000 - $70,000•Onsite

About The Position

LOVE WHAT YOU DO At Waxing the City, we are passionate about helping our clients look and feel their best. Studio Technical Managers are true leaders paving the path to success for our Cerologists® and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning Huddles to get the day started, weekly 1:1’s to create and track goals, create a learning environment that allows our Cerologists® become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire Studio Technical Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger – you’re a part of improving the self-esteem of the world. We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists® and business to success. This person must thrive not only on running day-to-day operations but helping the business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person will also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves. SUMMARY: The Studio Technical Manager position is responsible for working closely with the studio manager with all day-to-day operation and management of the business and with leading a team to deliver the ultimate client experience. As part of this role, the Studio Technical Manager will also perform waxing services for clients. Candidates must have an active North Dakota Cosmetology or Esthetician License and prior professional waxing experience. Upon hire, the Studio Technical Manager will complete the Waxing the City Certification Program, which provides comprehensive, hands-on training in our service techniques, safety and sanitation protocols, client care standards, and signature service methods. This paid certification ensures every Cerologist® is trained to deliver a safe, consistent, and exceptional guest experience while meeting Waxing the City's technical and service standards across all studios. The Studio Technical Manager will also work closely with Studio Manager, District Manager and Owner to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability.

Requirements

Active North Dakota Cosmetology or Esthetician License
2-year degree or equivalent
Effective leadership skills
Excellent written and verbal communication skills
Ability to motivate a team to deliver a superior client experience
Exceptional Customer Service
Ability to juggle multiple priorities and deliverables simultaneously
Detail Oriented
Prior professional waxing experience

Nice To Haves

2 years business and staff management
2 years beauty industry/salon experience

Responsibilities

Client Acquisition, Client Experience, Client Retention
Inventory Management
Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations
Staff Recruitment, Hiring, Management, Development and Retention
Onboarding and certifying new Cerologists® utilizing Waxing the City Core Training Modules
Studio upkeep this includes but not limited to the following: managing cleaning checklist in accordance to the Board of Cosmetology for the treatment rooms & front lobby area. Identifying & reporting any broken or unsafe equipment in the studio to ensure the safety or employees and clients.
Coaching Cerologists® to meet studio goals
Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention
Ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.
Oversight of operating according to the laws of the State and that all Cerologists® have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.
Perform waxing services for clients.