Studio Sales Manager (Clinic Sales Manager)

Chapter Aesthetic Studio•Cicero, NY

About The Position

Chapter Aesthetic Studio in Cicero, New York, is hiring a full-time Studio Sales Manager to lead studio revenue performance, develop a high-performing team, and deliver exceptional guest experiences. The role combines hands-on sales leadership with operational oversight and partners closely with the Managing Clinical Director (MCD) to drive business results, optimize studio performance, and support the guest journey from consultation through retention. The manager drives revenue and sales performance, leads and develops the team, ensures a personalized guest experience, and oversees daily studio operations. Responsibilities include monitoring sales and operational metrics, coaching consultative selling, supporting local marketing and community outreach, managing scheduling and guest flow, and maintaining compliance with HIPAA, company policies, and brand standards. The position offers a starting salary of $65,000 or more, depending on sales experience, plus monthly incentive pay. The posting also describes a predictable schedule with no overnight or holiday shifts, travel support and mileage reimbursement, access to advanced treatments and technologies, and a benefits package for eligible employees.

Requirements

3–5+ years of leadership experience in sales, aesthetics, retail, hospitality, wellness, or a service-based environment.
Proven success driving revenue growth and leading high-performing teams.
Strong consultative sales and relationship-building skills.
Excellent communication, leadership, and organizational abilities.
Passion for aesthetics, wellness, and delivering exceptional guest experiences.

Nice To Haves

Experience with CRM systems, scheduling, and operational management.

Responsibilities

Drive studio revenue growth and achieve sales and profitability goals.
Lead consultative guest experiences with the MCD, including scans, needs assessments, and treatment recommendations.
Coach team members on consultative selling strategies to improve conversion, retention, memberships, and retail sales.
Monitor KPIs, including conversion, utilization, and revenue performance, and act on opportunities to improve results.
Execute strategies to increase guest retention, rebooking, and lifetime value.
Recruit, coach, and develop a collaborative, results-driven team.
Provide ongoing feedback, accountability, and recognition tied to studio performance goals.
Foster a positive, guest-centric culture focused on teamwork, accountability, and operational excellence.
Lead daily huddles and team meetings to align priorities and drive execution.
Ensure a seamless, personalized guest experience from consultation through follow-up care.
Partner with clinical teams to support guest outcomes and satisfaction.
Resolve guest concerns with empathy and professionalism.
Support local marketing and community outreach initiatives that drive guest acquisition and brand awareness.
Manage daily operations, including scheduling, guest flow, inventory, and POS management.
Partner with the MCD to align staffing and treatment capacity with business demand.
Monitor financial performance and key operational metrics to support studio profitability.
Maintain compliance with HIPAA, company policies, and brand standards, and support front desk and sales operations as needed.