About The Position

Apple Fitness Technologies & Experiences supports customer wellbeing through products including Fitness+, a digital service offering exercise, meditation, and audio content. The multidisciplinary Media Technologies engineering team supports day-to-day operations for a state-of-the-art 4K multi-camera production studio, a purpose-built post-production audio facility, remote productions, and research and development on new content workflows. Its work spans file-based workflows, broadcast video, lighting, robotic cameras, audio, systems, storage, and network engineering. The Studio Pipeline Engineer supports the software and automation behind studio, post-production, and delivery pipelines. The role ranges from hands-on workflow support to architecting and deploying workflow automation, and calls for practical experience with modern, highly automated production asset management (PAM) or media asset management (MAM) systems. This is an in-person position requiring daily onsite work, with evening and weekend shifts as business needs require. Some travel may be required.

Requirements

  • At least 4 years of work experience supporting, troubleshooting, or configuring modern PAM/MAM systems.
  • Experience in technical support for live broadcast, live-streaming, or post-production environments.
  • Strong software fundamentals, including command-line proficiency, Git version control, and scripting or development in TypeScript or Python.
  • Proficiency administering and troubleshooting macOS, Linux, and Windows.
  • Working understanding of state-machine-based workflow design, including job and task lifecycles and how automated systems trigger, queue, and recover work.
  • Experience integrating with or troubleshooting systems through APIs and other interfaces.
  • Excellent written and verbal communication skills.
  • Collaborative problem-solving skills and the ability to work in high-demand, fast-paced environments, share expertise, and learn from colleagues.
  • Ability to prioritize competing projects and unplanned requests and work independently with minimal direction.
  • Ability to work onsite daily for this in-person position.
  • Availability to work evening and weekend shifts as business needs require.
  • Ability to lift and carry up to 50 lbs and perform physical tasks such as installing rack-mounted equipment and pulling and routing cable, with or without reasonable accommodation.
  • Some travel may be required.
  • Ability to terminate, install, and test video, audio, Ethernet, fiber optic, and control cabling.

Nice To Haves

  • Experience administering Open Directory and SAML-based single sign-on services.
  • Familiarity with structured content and status metadata for workflow automation, content metadata management, and delivery.
  • Experience with virtualization platforms, including provisioning, administering, and troubleshooting Linux virtual machines.
  • Proficiency creating and modifying workflow diagrams, technical drawings, user guides, or other system documentation.
  • Experience designing, deploying, and supporting systems in public or private cloud environments, including hybrid and multi-region approaches.

Responsibilities

  • Provide responsive support to production and post-production teams as requests arise.
  • Configure and extend pipeline automation and workflows on the PAM platform.
  • Troubleshoot, maintain, and expand the PAM platform, including integrations with Fibre Channel SAN storage and other studio systems.
  • Support software applications running on macOS, Linux, and Windows.
  • Coordinate with third-party vendors on PAM platform development and support.
  • Prioritize unplanned requests while delivering planned projects on schedule and keeping the studio and its production pipeline running smoothly.
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