Studio Operations and Support Consultant

Berklee College of Music•Boston, MA

10d•Onsite

About The Position

Berklee College of Music is a global leader in music education, creativity, and innovation, dedicated to inspiring and training the next generation of artists. At Berklee, every decision centers on students, fostering an inclusive environment where passion meets technology. The team is seeking a Studio Operations and Support Consultant who thrives in a collaborative, mission-driven space and is eager to support cutting-edge audio facilities.

Requirements

Bachelor’s in Music Production and Engineering (or related music tech program) and 1–2 years in a commercial recording facility.
Expertise in DAWs (Pro Tools, Logic, Ableton), signal flow, Dante, and high-end consoles (Neve 88RS, SSL Duality, API, Avid S6/HDX).
Excellent communication, strong organizational abilities, customer service mindset under pressure, and proficiency with Mac/Windows, Google Workspace, and ticketing systems.
Ability to work evening, weekend, and/or overnight shifts and lift up to 30 lbs.

Nice To Haves

Higher education experience is a plus.

Responsibilities

Delivering top-tier technical assistance and troubleshooting for classes, daytime recording ensembles, grant sessions, and visiting artist events across specialized audio hardware, software, Dante, and video systems.
Maintaining facility flow by inspecting equipment, monitoring schedules, managing gear check-outs, and maintaining detailed logs in FileMaker Pro.
Co-supervising a team of 50 student Studio Assistants, guiding them on day-to-day procedures and troubleshooting.
Executing semesterly software and hardware testing, equipment maintenance, and participating in technology upgrade projects.
Supporting specialized equipment requests, including percussion inventory, and leading new user orientation sessions.